Statement & Filing Processor Collector Support (Part-Time)

Astra Bank; Ellinwood (KS); On-site; USD 17,000 - 25,000; Part time

Job summary

Astra Bank in Kansas is hiring a Part-Time Processing & Customer Support Specialist who is dependable, organized and enjoys helping people. The role focuses on accurate processing, customer communication, and administrative tasks in a friendly branch environment.

Schedule is Monday–Friday, 9:00 a.m.–1:00 p.m., about 20 hours per week with potential up to 25 hours. Candidates with experience in customer service, retail, hospitality, or banking fit well and transfer their skills to this

Qualifications

• High school diploma or GED.
• Basic math and computer skills.
• Strong organizational and interpersonal skills.
• Ability to work accurately and meet deadlines.
• Customer service or administrative experience preferred.
• Microsoft Word, Excel, and Outlook experience preferred.

Responsibilities

• Prepare and process outgoing mail, customer statements, and invoices.
• Review statements against customer lists to ensure accuracy and completion.
• Operate the postage machine and manage postage funds.
• Scan, file, and maintain invoices and documents.
• Process invoices, payments, and collections accurately.
• Answer and operate the phone system and provide professional customer service.
• Perform general clerical duties, including filing, photocopying, word processing, and computer-related tasks.
• Communicate professionally with customers, merchants, and team members.
• Follow organizational policies and procedures.
• Assist with other duties as assigned.

Skills

Dependable

Organized

Attention to detail

Willingness to learn

Customer service

Administrative support

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Bring Your Skills. Grow With Us.Are you dependable, organized, and someone who enjoys working with people? We’re looking for a Part-Time Processing & Customer Support Specialist who brings a positive attitude, strong attention to detail, and a willingness to learn.

Bring Your Skills. Grow With Us.Are you dependable, organized, and someone who enjoys working with people? We’re looking for a Part-Time Processing & Customer Support Specialist who brings a positive attitude, strong attention to detail, and a willingness to learn. This is a great opportunity for someone with experience in customer service, retail, hospitality, banking, office administration, or other detail-oriented roles. We value transferable skills and the right personality just as much as specific industry experience.

What You’ll Do

• Prepare and process outgoing mail, customer statements, and invoices.
• Review statements against customer lists to ensure accuracy and completion.
• Operate the postage machine and manage postage funds.
• Scan, file, and maintain invoices and documents.
• Process invoices, payments, and collections accurately.
• Answer and operate the phone system and provide professional customer service.
• Perform general clerical duties, including filing, photocopying, word processing, and computer-related tasks.
• Communicate professionally with customers, merchants, and team members.
• Follow organizational policies and procedures.
• Assist with other duties as assigned.

What Makes Someone Successful in This Role?

• Takes pride in doing things accurately and correctly.
• Is dependable and follows through on their responsibilities.
• Brings a friendly, positive attitude to work each day.
• Communicates clearly and listens well.
• Is comfortable asking questions and eager to learn.
• Can adapt when priorities or processes change.
• Works well independently but also enjoys being part of a team.
• Is receptive to feedback and always looking for ways to improve.

Qualifications

• High school diploma or GED.
• Basic math and computer skills.
• Strong organizational and interpersonal skills.
• Ability to work accurately and meet deadlines.
• Customer service or administrative experience preferred.
• Microsoft Word, Excel, and Outlook experience preferred.

Have experience in customer service, retail, hospitality, or another field? Your skills may be more transferable than you think!

Schedule

• Monday–Friday | 9:00 a.m.–1:00 p.m.
• Approximately 20 hours per week, with the opportunity to work up to 25 hours as needed.

Astra Financial Group is an Equal Opportunity Employer. The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. At Astra Bank we are committed to creating a diverse and inclusive work environment. We believe in providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are dedicated to fostering an environment where everyone feels respected, valued, and empowered to contribute to our success.