Retail Manager

Astra Bank; Abilene (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Astra Bank in Abilene, KS is seeking a Retail Manager to lead and support our branch's retail team, drive excellent service, and strengthen community relationships. You will coach staff, monitor operations, and ensure smooth daily performance in a fast-paced, team-oriented environment.

The ideal candidate will demonstrate strong leadership, communication, and a customer-first mindset, with experience in banking or retail.

Qualifications

• Proven ability to lead and develop a team.
• Strong communication and customer service focus.
• Ability to build relationships with staff and customers.
• Proficiency with Microsoft Office.

Responsibilities

• Lead and support the daily operations of the branch’s retail team
• Build and maintain strong customer relationships by ensuring exceptional service
• Coach, mentor, and develop team members to achieve individual and team goals
• Identify customer needs and support the delivery of appropriate bank products and services
• Monitor operations to ensure compliance with policies, procedures, and regulatory requirements
• Assist with staff scheduling, training, and performance development
• Handle customer questions and resolve concerns in a professional manner
• Support branch growth through relationship building and community involvement
• Work collaboratively with leadership and team members to create a positive work environment

Skills

Leadership

Communication

Customer service

Multitasking

Team management

Tools

Microsoft Office

Job description

Ready for your next opportunity? If you enjoy leading teams, providing excellent customer service, and building strong relationships, this could be the role for you. We’re looking for someone who is friendly, dependable, and passionate about guiding others while helping customers in a fast-paced, team-oriented environment.

Ready for your next opportunity? If you enjoy leading teams, providing excellent customer service, and building strong relationships, this could be the role for you. We’re looking for someone who is friendly, dependable, and passionate about guiding others while helping customers in a fast-paced, team-oriented environment.

Position: Retail Manager

What You’ll Do:

• Lead and support the daily operations of the branch’s retail team
• Build and maintain strong customer relationships by ensuring exceptional service
• Coach, mentor, and develop team members to achieve individual and team goals
• Identify customer needs and support the delivery of appropriate bank products and services
• Monitor operations to ensure compliance with policies, procedures, and regulatory requirements
• Assist with staff scheduling, training, and performance development
• Handle customer questions and resolve concerns in a professional manner
• Support branch growth through relationship building and community involvement
• Work collaboratively with leadership and team members to create a positive work environment

What We’re Looking For:

• Strong leadership and communication skills
• A positive attitude and passion for helping others succeed
• Ability to build relationships with customers, staff, and the community
• Strong attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Previous banking, retail, or customer service experience preferred
• Prior leadership or supervisory experience strongly preferred
• Proficiency in Microsoft Office and general computer skills

Why Join Us?

At Astra Bank, you’ll be part of a team that values professionalism, integrity, and community involvement. We offer a supportive environment where you can grow your career while making a meaningful impact in the communities we serve.

Astra Bank is an Equal Opportunity Employer. The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

At Astra Bank we are committed to creating a diverse and inclusive work environment. We believe in providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are dedicated to fostering an environment where everyone feels respected, valued, and empowered to contribute to our success.