State Regulatory Compliance Expert

NiSource Corporate Services Co; Merrillville (IN); Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

NiSource Corporate Services Co. seeks a Regulatory Compliance Specialist to provide state-specific expertise and independently manage elevated customer complaints, regulatory interactions, and compliance monitoring.

You will interpret tariffs and regulations, coordinate responses, and support leadership with findings and improvements. In this role, you will collaborate across functions to ensure regulatory obligations are met, train teams, and escalate significant issues while maintaining

Qualifikationen

• Bachelor's degree or equivalent experience required.
• Ability to interpret and apply complex rules, tariffs, regulations, policies, and consumer protection requirements.
• Experience managing sensitive, escalated, or high-risk customer or stakeholder matters.
• Ability to analyze information, identify trends, and prepare reports for leadership or external stakeholders.
• Strong written and verbal communication skills.
• Good judgment, discretion, organization, and ability to manage multiple priorities.

Aufgaben

• Manage elevated and complex customer complaints and investigations.
• Monitor regulatory performance and communicate impacts to leadership and partners.
• Develop reports on compliance, complaints, and customer programs.
• Coordinate regulatory responses, mediation requests, and testimony preparation.
• Provide state-specific regulatory guidance to leadership and partners.
• Interpret and apply state tariffs, regulations, and consumer protection requirements.

Kenntnisse

Regulatory compliance interpretation

Stakeholder management

Analytical thinking

Report writing

Communication skills

multitasking and prioritization

Ausbildung

Bachelor's Degree or equivalent experience

Jobbeschreibung

NiSource Corporate Services Co. seeks a Regulatory Compliance Specialist to provide state-specific expertise and independently manage elevated customer complaints, regulatory interactions, and compliance monitoring.

You will interpret tariffs and regulations, coordinate responses, and support leadership with findings and improvements. In this role, you will collaborate across functions to ensure regulatory obligations are met, train teams, and escalate significant issues while maintaining