State Opiate Response (SOR) Case Manager

United Neighborhood Centers of NEPA; Scranton (Lackawanna County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Vacation, Sick, and Personal Time Off

Holidays (11)

Health Insurance

Dental Benefits

Vision Benefits

401(k) Salary Deferral

401(k) 5% Company Contribution

Group Term Life Insurance

Free Child Care Services

Employee Assistance Program

LifeMart Employee Discounts

Public Service Loan Forgiveness (PSLF)

Job summary

United Neighborhood Centers of NEPA in Scranton, PA, seeks a State Opiate Response Case Manager to deliver housing case management and life-skills support for Lackawanna and Wayne counties. The role involves coordinating with landlords, assessing client needs, creating action plans, and maintaining detailed records in ClientTrack.

The ideal candidate will have strong communication, organizational skills, and be comfortable working independently and with diverse populations while supporting

Qualifications

• High School diploma or equivalent is required.
• Bachelor degree in social work, counseling, or related field preferred.
• Proficiency in MS Office 365 preferred.
• Strong interpersonal skills, ability to work with diverse populations and good communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide housing case management to a caseload of participants.
• Recruit and educate landlords about the State Opiate Response Program's benefits.
• Understand program regulations related to this position.
• Conduct intake processes and assess client needs.
• Create a monthly budget and a detailed action plan with all clients.
• Assist in finding safe, affordable housing based on participant needs.
• Help participants read and understand lease agreements.
• Maintain accurate client files and enter data into ClientTrack.
• Connect participants with employment services and workforce programs.
• Assist consumers with connecting to medical and mental health supports.
• Link participants with school districts or childcare options.
• Conduct home and office visits with consumers and provide program reports.
• Coordinate efforts with UNC programs and referrals.

Skills

Strong communication

Organization

Adaptability

Diversity experience

MS Office proficiency

Team player

Education

Bachelor degree in social work/counseling/related

High School diploma or equivalent

Tools

MS Office 365

Job description

Position Summary

The State Opiate Response (SOR) Case Manager provides supportive services to Lackawanna and Wayne County individuals who are diagnosed with an Opiate Use Disorder, to assist in finding suitable housing, and providing life skills support to participants. A strong candidate must possess comfort with excel, data entry, customer service in the form of in person and electronic correspondence.

Responsibilities

• Provide housing case management to a case load of participants
• Recruit and educate landlords about the State Opiate Response Program, and the benefits of participation.
• Have a thorough understanding of program regulations related to this position.
• Conduct intake processes, assessing the needs of individuals and families who walk in for our services.
• Create a monthly budget and a detailed action plan with all clients.
• Assist in finding safe and affordable housing in the community, based on the needs of the participant.
• Help participants to read and understand lease agreements.
• Maintain accurate client files, financial documentation, and record keeping, including entering comprehensive client information into the ClientTrack database.
• Connect participants with employment services and/or workforce development programs.
• Assist consumers with connecting to medical/mental health supports.
• Link participants with various supports with the school districts or childcare options.
• Conduct home and office visits with consumers.
• Provide program reports.
• Coordinate efforts with other UNC programs, including referrals.
• Enter service and program information into ClientTrack client management system.
• Any other duties deemed necessary by Community Services Director.

Special Knowledge/Skills

• Strong communication skills (both verbally and in writing), public relations and interpersonal skills.
• Exemplary organization and time management skills.
• Ability to be flexible and adapt to different situations in order to meet the needs of the families.
• Experience working with individuals from diverse backgrounds.
• Computer literate with knowledge of MS Office and other common applications.
• Ability to work independently and as a team member.

Education/Experience/Licensure

• High School diploma or equivalent is required.
• Bachelor degree in social work, counseling, or related field is preferred.
• Strong interpersonal skills, ability to work with diverse populations and good communication skills are requires.
• Proficiency in MS Office 365 is preferred.

Benefits

• Vacation, Sick, and Personal Time Off
• Holidays (11)
• Health Insurance
• Dental Benefits
• Vision Benefits
• 401(k) Salary Deferral
• 401(k) 5% Company Contribution
• Group Term Life Insurance
• Free Child Care Services
• Employee Assistance Program
• LifeMart Employee Discounts
• Public Service Loan Forgiveness (PSLF)

UNC of NEPA is equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.