Case Manager – Post Foster Care Support Program

United Neighborhood Centers of NEPA; Scranton (Lackawanna County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Benefits

Vision Benefits

401(k) Salary Deferral

Life Insurance

Job summary

United Neighborhood Centers of NEPA is seeking a Case Manager for the Post Foster Care Support Program to assist homeless youth and families aging out of foster care. The role involves housing placement support, life skills coaching, and administrative tasks such as weekly hotel authorizations and data entry in ClientTrack.

The ideal candidate will have strong communication, exceptional organization, and the ability to work both independently and as part of a team to meet program goals and

Qualifications

• High School diploma or equivalent is required.
• Bachelor’s degree in social work, counseling, or related field preferred.
• Strong interpersonal and communication skills required.
• Proficiency with MS Office 365 is preferred.

Responsibilities

• Assist in intake processes for transitioning youth and coordinate referrals.
• Contract with participants to set goals for self-sufficiency.
• Provide client transportation and assist with job coaching, budgeting, and education goals.
• Help with daily living activities including cooking, cleaning, laundry and personal hygiene.
• Maintain accurate client files and enter data into ClientTrack.
• Coordinate with school districts and childcare options.
• Conduct home and office visits and report program progress to funders.
• Collaborate with UNC programs and attend relevant meetings.

Skills

Communication

Organization skills

Flexibility

Diversity experience

MS Office 365

Team player

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

ClientTrack

Job description

Position Summary

The Post Foster Care Support Program Case Manager provides supportive services to homeless youth & families who have aged out of the foster care system, assists to find suitable housing, and provides life skills support to participants. Additionally, they provide administrative support by completing weekly hotel authorizations for OYFS involved families. A strong candidate must possess comfort with excel, data entry, customer service in the form of in person and electronic correspondence.

Responsibilities

• Assist in the intake process for transitioning youth based & coordinate referrals from Children & Youth Services
• Contract with program participants in setting goals that work toward self-sufficiency.
• Provide client transportation, as needed.
• Assist with job coaching, budgeting, and education goals.
• Assist clients with activities of daily living including cooking, cleaning, laundry and personal hygiene.
• Provide follow-up services for program participants once they’ve graduated from the program.
• Recruit and educate landlords about the Post Foster Care Program, and the benefits of participation.
• Help participants to read and understand lease agreements.
• Conduct intake processes, assessing the needs of individuals and families who walk in for our services.
• Maintain accurate client files, financial documentation, and record keeping, including entering comprehensive client information into the ClientTrack database.
• Link participants with various supports with the school districts or childcare options.
• Conduct home and office visits with consumers.
• Assist in reporting and documentation of program development and achievements to meet obligations of funders.
• Coordinate efforts with other UNC programs, including referrals.
• Attend SLCoC Youth & Education bi-monthly meetings.
• Complete weekly hotel authorizations, as assigned by OYFS and UNC Leadership/
• Enter service and program information into ClientTrack client management system.
• Any other duties deemed necessary by Community Services Director.

Special Knowledge/Skills

• Strong communication skills (both verbally and in writing), public relations and interpersonal skills.
• Exemplary organization and time management skills.
• Ability to be flexible and adapt to different situations in order to meet the needs of the families.
• Experience working with individuals from diverse backgrounds.
• Computer literate with knowledge of MS Office and other common applications.
• Ability to work independently and as a team member.

Education/Experience/Licensure

• High School diploma or equivalent is required.
• Bachelor degree in social work, counseling, or related field is preferred.
• Strong interpersonal skills, ability to work with diverse populations and good communication skills are required.
• Proficiency in MS Office 365 is preferred.

Benefits

• Vacation, Sick, and Personal Time Off
• Holidays (11)
• Health Insurance
• Dental Benefits
• Vision Benefits
• 401(k) Salary Deferral
• 401(k) 5% Company Contribution
• Group Term Life Insurance
• Free membership with NET Credit Union
• Free Child Care Services
• Employee Assistance Program
• LifeMart Employee Discounts
• Public Service Loan Forgiveness (PSLF)

UNC of NEPA is equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.