State National Claims Supervisor

Markel; Tennessee; On-site; USD 60,000 - 90,000; Full time

Job summary

Markel is seeking a Claims Supervisor to lead a team handling processing and adjusting activities. You will supervise staff, ensure adherence to policies, and coordinate workflow while delivering excellent client service.

US work authorization is required. A P&C license and prior supervisory experience in claims are preferred, with a focus on accuracy, collaboration, and continuous improvement within a dynamic insurance environment.

Qualifications

• 2+ years supervisory/management experience
• P&C Adjuster License required within the first 90 days
• High School Diploma or equivalent
• Bachelor's degree preferred
• Subrogation experience preferred
• Auto claims adjusting preferred
• You must have ability to secure all required state licensing within the first 90 days of employment

Responsibilities

• Supervise daily activities of staff in claims processing
• Assist manager in planning, coordinating and distributing claims workflow
• Assist staff with interpreting account insurance coverage to settle claims
• Resolve escalated complaints and answer questions from clients regarding services
• Provide account analysis and audits
• Assist with establishing service benchmarks and reporting on performance measurements
• Assist in researching and recommending new processes for improving departmental procedures
• Assist manager in hiring, training, development and retention of staff
• Provide recommendations for projects including processes, account conversions and product development
• Provide internal training to internal customers on claims processes

Skills

Microsoft Office

Attention to detail

Multi-tasking

Verbal and written communication

Problem solving

Decision making

Staff supervision

Knowledge of claims adjusting

Customer service knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

P&C Adjuster License

Subrogation experience preferred

Auto claims adjusting preferred

Tools

Claims processing software

Collateral Protection Insurance knowledge

Policy forms awareness

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.Join us and play your part in something special!Supervise and coordinate activities of staff engaged in claims processing and adjusting activities. Provide support to staff with questions on account insurance coverage, and escalated complaints. Support, advise and make recommendations regarding the efficient, profitable and effective processing of claims.

Essential Functions:

• Supervise the daily activities of staff, including setting performance standards and monitoring performance
• Assist manager in planning, coordinating and distributing claims workflow
• Assist staff with interpreting account insurance coverage in order to settle claim
• Resolve escalated complaints and answer questions from clients regarding services and procedures
• Provide account analysis and audits
• Assist with establishing service benchmarks and reporting on performance measurements
• Assist in researching and recommending new processes for improving departmental procedures
• Assist manager in hiring, training, development and retention of staff

Additional Responsibilities:

• Provide recommendations for various projects including processes, account conversions and product development
• Provide internal training to internal customers on claims processes

Knowledge/Skills/Abilities:

• Intermediate Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer) required
• Excellent attention to detail
• Ability to multi-task
• Excellent verbal and written communication skills
• Excellent time management and organizational skills
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to consider the relative costs and benefits of potential actions and choose the most appropriate one
• Ability to motivate, develop, and supervise people as they work
• Knowledge of claims adjusting
• Knowledge of Collateral Protection Insurance and other products preferred
• Knowledge of policy forms and account insurance coverage
• Knowledge of principles and processes for providing customer service
• Knowledge of administrative and clerical procedures and systems
• Knowledge of laws, legal codes, government regulations, pertaining to adjusting claims

Education/Experience

• High School Diploma or equivalent required
• Bachelors degree preferred
• 2+ years supervisory/management experience
• P&C Adjuster License
• Subrogation experience preferred
• Auto claims adjusting preferred
• You must have ability to secure all required state licensing within the first 90 days of employment

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.