State & Local Government Senior Consultant – Grants

US101 Guidehouse Inc.; Chicago (IL); On-site; USD 89,000 - 148,000; Full time

Job summary

Guidehouse, based in Chicago, IL, seeks a Management Consulting professional to lead consumer protection activities for state/local grant programs and translate requirements into operational policies and procedures. You will manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client KPIs.

You will develop complaint-resolution procedures, escalation protocols, and program documentation, mentor junior staff, and collaborate with multiple teams to mitigate

Qualifications

• Bachelor's degree from an accredited college or university.
• 3+ years of experience consulting, government, energy, utilities, public policy, sustainability, infrastructure, data analytics, program operations, or related field.
• Experience managing assigned workstreams, conducting analysis, and developing client-facing reports, presentations, or other deliverables.
• Strong analytical, written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities and work effectively in a collaborative consulting environment.
• Proficiency with Microsoft PowerPoint, Excel, Word, and Teams.

Responsibilities

• Lead consumer protection activities for state/local grant programs and translate program requirements into operational policies and procedures.
• Manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client-defined KPIs and performance metrics.
• Develop and maintain complaint-resolution procedures, escalation protocols, contractor requirements, customer disclosures, and related program documentation.
• Build productive working relationships with clients and colleagues through strong communication, preparation, and follow-through.
• Participate in client meetings, workshops, interviews, and working sessions, communicating effectively with stakeholders and escalating broader project issues as appropriate.
• Provide day-to-day guidance, mentoring, and first-level review for junior team members and subcontractors assigned to the workstream.
• Support project administration activities, including schedules, deliverable tracking, action-item management, and project documentation.
• Oversee the intake, investigation, escalation, resolution, and documentation of consumer complaints and issues.
• Partner with contractor management, quality assurance, monitoring and compliance, customer service, technology, marketing, and program operations teams to identify and mitigate consumer risks.
• Monitor consumer protection metrics and analyze complaints, customer feedback, inspections, and program data to identify trends and systemic risks.
• Develop corrective actions and program improvements in response to identified consumer protection issues.
• Support fraud, waste, and abuse prevention activities and the escalation of potentially improper contractor or program activity.
• Develop training, guidance, and consumer-facing materials that clearly communicate customer rights, program requirements, and available avenues for assistance.
• Provide consumer protection reporting and recommendations to program leadership and state clients.

Skills

Analytical skills

Client-facing reports

Written and verbal communication

Team collaboration

Project management

Travel readiness

Education

Bachelor's degree

Tools

PowerPoint

Excel

Word

Teams

Job description

Guidehouse, based in Chicago, IL, seeks a Management Consulting professional to lead consumer protection activities for state/local grant programs and translate requirements into operational policies and procedures. You will manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client KPIs.

You will develop complaint-resolution procedures, escalation protocols, and program documentation, mentor junior staff, and collaborate with multiple teams to mitigate