Senior Consultant – State and Local Government

US101 Guidehouse Inc.; Chicago (IL); On-site; USD 89,000 - 148,000; Full time

Job summary

Guidehouse, based in Chicago, IL, seeks a Management Consulting professional to lead consumer protection activities for state/local grant programs and translate requirements into operational policies and procedures. You will manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client KPIs.

You will develop complaint-resolution procedures, escalation protocols, and program documentation, mentor junior staff, and collaborate with multiple teams to mitigate

Qualifications

• Bachelor's degree from an accredited college or university.
• 3+ years of experience consulting, government, energy, utilities, public policy, sustainability, infrastructure, data analytics, program operations, or related field.
• Experience managing assigned workstreams, conducting analysis, and developing client-facing reports, presentations, or other deliverables.
• Strong analytical, written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities and work effectively in a collaborative consulting environment.
• Proficiency with Microsoft PowerPoint, Excel, Word, and Teams.

Responsibilities

• Lead consumer protection activities for state/local grant programs and translate program requirements into operational policies and procedures.
• Manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client-defined KPIs and performance metrics.
• Develop and maintain complaint-resolution procedures, escalation protocols, contractor requirements, customer disclosures, and related program documentation.
• Build productive working relationships with clients and colleagues through strong communication, preparation, and follow-through.
• Participate in client meetings, workshops, interviews, and working sessions, communicating effectively with stakeholders and escalating broader project issues as appropriate.
• Provide day-to-day guidance, mentoring, and first-level review for junior team members and subcontractors assigned to the workstream.
• Support project administration activities, including schedules, deliverable tracking, action-item management, and project documentation.
• Oversee the intake, investigation, escalation, resolution, and documentation of consumer complaints and issues.
• Partner with contractor management, quality assurance, monitoring and compliance, customer service, technology, marketing, and program operations teams to identify and mitigate consumer risks.
• Monitor consumer protection metrics and analyze complaints, customer feedback, inspections, and program data to identify trends and systemic risks.
• Develop corrective actions and program improvements in response to identified consumer protection issues.
• Support fraud, waste, and abuse prevention activities and the escalation of potentially improper contractor or program activity.
• Develop training, guidance, and consumer-facing materials that clearly communicate customer rights, program requirements, and available avenues for assistance.
• Provide consumer protection reporting and recommendations to program leadership and state clients.

Skills

Analytical skills

Client-facing reports

Written and verbal communication

Team collaboration

Project management

Travel readiness

Education

Bachelor's degree

Tools

PowerPoint

Excel

Word

Teams

Job description

Job Family: Management Consulting Travel Required: Up to 25% Clearance Required: None

What You Will Do:

Lead consumer protection activities for state/local grant programs and translate program requirements into operational policies and procedures. Manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client-defined KPIs and performance metrics. Develop and maintain complaint-resolution procedures, escalation protocols, contractor requirements, customer disclosures, and related program documentation. Build productive working relationships with clients and colleagues through strong communication, preparation, and follow-through. Participate in client meetings, workshops, interviews, and working sessions, communicating effectively with stakeholders and escalating broader project issues as appropriate. Provide day-to-day guidance, mentoring, and first-level review for junior team members and subcontractors assigned to the workstream. Support project administration activities, including schedules, deliverable tracking, action-item management, and project documentation. Oversee the intake, investigation, escalation, resolution, and documentation of consumer complaints and issues. Partner with contractor management, quality assurance, monitoring and compliance, customer service, technology, marketing, and program operations teams to identify and mitigate consumer risks. Monitor consumer protection metrics and analyze complaints, customer feedback, inspections, and program data to identify trends and systemic risks. Develop corrective actions and program improvements in response to identified consumer protection issues. Support fraud, waste, and abuse prevention activities and the escalation of potentially improper contractor or program activity. Develop training, guidance, and consumer-facing materials that clearly communicate customer rights, program requirements, and available avenues for assistance. Provide consumer protection reporting and recommendations to program leadership and state clients.

What You Will Need:

• Bachelor's degree from an accredited college or university
• Minimum of THREE (3+) years of experience in consulting, government, energy, utilities, public policy, sustainability, infrastructure, data analytics, program operations, or a related field
• Experience managing assigned workstreams, conducting analysis, and developing client-facing reports, presentations, or other deliverables
• Strong analytical, written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities and work effectively in a collaborative consulting environment
• Proficiency with Microsoft PowerPoint, Excel, Word, and Teams
• Ability to travel as required

What Would Be Nice To Have:

• Experience supporting government agencies, public authorities, utilities, regulators, or mission-driven organizations
• Experience supporting program implementation, PMOs, grants management, policy analysis, or business-development efforts
• Graduate degree and/or relevant professional certification
• #LI-DNI

The annual salary range for this position is $89,000.00-$148,000.00.

Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail].

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com