State Administrative Manager 15

State of Michigan; Lansing (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The State of Michigan is seeking an Administrative Manager to lead the WCMS support team within the DTMB Center for Shared Solutions. You will oversee a complex enterprise application and supervise staff, aligning priorities with agency needs and customer service standards.

You will collaborate across departments, manage project activities, and communicate with both technical and non-technical stakeholders to deliver reliable public-facing information on Michigan.gov.

Qualifications

• Experience in supporting a complex enterprise application or similar system.
• Knowledge of management principles, supervision, communication, and organization.
• Knowledge of system development methods for new systems and enhancements.
• Ability to instruct, evaluate, and communicate with others both verbally and in writing.
• Ability to work well under pressure and with diverse teams.
• Experience coordinating IT project teams and communicating with non-technical customers.
• Knowledge of enterprise IT program administration and best practices.

Responsibilities

• Provide direction and control of functions and activities in the work area, set priorities, and allocate staff.
• Supervise activities including employee evaluation, counseling, selection, and training.
• Liaise with cross-department teams to ensure customer service excellence.
• Oversee WCMS platform support as system business owner and guide technical and user support teams.

Skills

Enterprise application support

Management

Supervision

Communication

Project coordination

Agile Scrum (preferred)

Job description

Job Description

The Department of Technology, Management and Budget (DTMB) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

About The Position

This position will function as the administrative manager of the Michigan.gov Web Content Management System (WCMS) support team within the Department of Technology, Management & Budget – Center for Shared Solutions – eMichigan Bureau – Content Management Services Division. The WCMS platform is leveraged by all executive branch agencies to provide information to the public on Michigan.gov. This role serves as the system business owner, overseeing the technical team supporting the complex enterprise application and business team supporting the agency end users.

The manager is responsible for providing direction and control of functions and activities in the work area, including establishing priorities and allocating staff. The supervisory functions that this position manages include employee evaluation, counseling, selection, provision of technical and policy guidance and training of employees. This position requires the ability to work effectively in a cross-department, team atmosphere with an emphasis on customer service.

View the Position Description here: State Administrative Manager 15.

Knowledge, Skills And Abilities

• Experience in supporting a complex enterprise application
• Knowledge of principles and techniques of management, supervision, communication, and organization
• Knowledge of system development methods used for the development of new systems and enhancements to existing information systems
• Ability to instruct, direct, evaluate employees and communicate with others, both verbally and in writing
• Ability to maintain control of the environment in high pressure situations
• Ability to work well with various individuals with differing client and team dynamics
• Experience in managing and coordinating activities of IT project teams
• Experience in communicating with non-technical customers and clients concerning technology initiatives and projects
• Knowledge of the operational and technical problems involved in the administration of a specialized program
• Ability to build positive working relationships with clients and IT development staff
• Ability and drive to research and analyze industry best practices and new technologies and concepts
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Ability to communicate technical terminology at a level appropriate to the audience
• Ability to prepare detailed written documentation
• Preferred knowledge and experience of IT Project Management including Agile Scrum process

Position Location

This position is located in Lansing, MI. Candidates should confirm work location and schedule at the time of interview. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week (subject to change).

What We Are Looking For

We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens. This person needs to be an excellent communicator, adjusting communication style and messages to varying audiences to ensure understanding. We need an individual who understands the value of standards and can advocate for them in a way that is understood and supported. Excellent customer service is core to our culture, being able to motivate and support team