Startup Customer Success Manager — Onboarding & Growth (US/Canada)

Precision Labs; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Family leave

Equipment budget

Education budget

Health insurance

Job summary

Ashby is hiring a Startup Customer Success Manager in the US or Canada. This mid-level role will own a book of startup customers, manage onboarding, create materials and webinars, and support customers via email and live calls per SLAs.

You should have 2+ years of customer-facing experience, be skilled at defining problems and crafting actionable solutions, and communicate clearly with diverse teams. You will join a lean, collaborative startup focused on retention and adoption.

Qualifications

• 2+ years of customer-facing experience with a complex and evolving product.
• Ability to become a subject matter expert to deliver excellent customer experiences.
• Strong written and verbal communication skills with diverse user groups.
• Curiosity to dig into customer use cases and improve workflows.
• Ability to define problem scope and map multiple paths forward independently and with others.
• Detail-oriented in emails and live responses to solve customer issues.

Responsibilities

• Own a book of customers as the main contact and manage SLAs.
• Develop onboarding materials, documentation, and e-webinars.
• Assist customers via email and live calls when needed.
• Lead medium and large projects core to team operations.

Skills

Customer-facing experience

Communication skills

Problem solving

Project ownership

Attention to detail

SaaS/product understanding

Job description

Ashby is hiring a Startup Customer Success Manager in the US or Canada. This mid-level role will own a book of startup customers, manage onboarding, create materials and webinars, and support customers via email and live calls per SLAs.

You should have 2+ years of customer-facing experience, be skilled at defining problems and crafting actionable solutions, and communicate clearly with diverse teams. You will join a lean, collaborative startup focused on retention and adoption.