Startup Customer Success Manager - Onboarding & Growth

Coinscapture; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Family leave (US)

Equipment budget

Education budget

Health insurance

Job summary

Ashby is seeking a Startup Customer Success Manager in the US or Canada to own a book of customers, drive onboarding and ongoing engagement, and deliver high-quality documentation and webinars. You will collaborate with cross-functional teams to scale onboarding, retention, and customer success processes.

You will manage medium to large projects, respond via email and calls per SLAs, and become a product subject matter expert to deliver excellent customer experiences.

Qualifications

• 2+ years of customer-facing experience supporting a complex product.

Responsibilities

• Own a book of customers as main point of contact in shared inbox.
• Participate in customer calls per SLAs.
• Develop onboarding materials, documentation, and webinars to enable customers.

Skills

Customer-facing experience

Communication skills

Problem solving

Attention to detail

Email & calls management

Tools

Amplitude

Zapier

HubSpot

Acuity Scheduling

Job description

Ashby is seeking a Startup Customer Success Manager in the US or Canada to own a book of customers, drive onboarding and ongoing engagement, and deliver high-quality documentation and webinars. You will collaborate with cross-functional teams to scale onboarding, retention, and customer success processes.

You will manage medium to large projects, respond via email and calls per SLAs, and become a product subject matter expert to deliver excellent customer experiences.