Starbucks Supervisor at Rivers Casino

Rivers Casino; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Rivers Casino in Pittsburgh seeks a Starbucks Supervisor to oversee Barista activities during shifts and ensure guest satisfaction in a high-volume setting.

The role requires supervisory experience, excellent English communication, the ability to remain composed under pressure, and a commitment to safety and sanitation. Certification in Serv-Safe and Gaming license support are provided as part of the onboarding process.

Qualifications

• Preferably prior supervisory experience.
• Experience in a high-volume restaurant setting is preferred.
• Exceptional interpersonal communication skills in English for effective interaction with guests and team members.
• Demonstrated ability to make sound judgments under pressure.
• Cooperative, helpful, and friendly demeanor, with a well-groomed appearance.
• Must be able to attain and maintain certification in “Serv-Safe” (Food Sanitation Management).
• Ability to comprehend and communicate Material Safety Data Sheets to team members.
• Team player with flexibility to work varied shifts, including holidays.

Responsibilities

• Supervise Baristas, ensuring adherence to established company policies and exceptional guest service.
• Maintain effective inter‑shift communication and collaboration with back‑of‑the‑house supervisors.
• Ensure appropriate staffing aligned with projected volume and budgetary guidelines.
• Communicate changes in policy and procedure to team members promptly.
• Monitor guest flow, communicating labor needs during peak and slow periods.
• Aid in the training of new team members.
• Uphold stringent cleanliness and sanitation standards.
• Ensure sufficient inventory in the work area.
• Foster fair and consistent treatment of all team members.
• Perform any other duties assigned by department leadership.

Skills

Supervisory experience

Customer service

English communication

Decision-making under pressure

Team player

Serv-Safe certification

MSDS communication

Job description

Description

Job Posting: Starbucks Supervisor at the Rivers Casino

Position Summary: The Starbucks Supervisor at Rivers Casino is accountable for overseeing Barista activities during shifts, ensuring adherence to company policies, and delivering exceptional guest service.

Responsibilities:

• Supervise Baristas, ensuring adherence to established company policies and exceptional guest service.
• Maintain effective inter‑shift communication and collaboration with back‑of‑the‑house supervisors.
• Ensure appropriate staffing aligned with projected volume and budgetary guidelines.
• Communicate changes in policy and procedure to team members promptly.
• Monitor guest flow, communicating labor needs during peak and slow periods.
• Aid in the training of new team members.
• Uphold stringent cleanliness and sanitation standards.
• Ensure sufficient inventory in the work area.
• Foster fair and consistent treatment of all team members.
• Perform any other duties assigned by department leadership.

Qualifications:

• Preferably possess prior supervisory experience.
• Previous experience in a high‑volume restaurant setting is preferred.
• Exceptional interpersonal communication skills in English for effective interaction with guests and team members.
• Demonstrated ability to make sound judgments under pressure.
• Cooperative, helpful, and friendly demeanor, with a well‑groomed appearance.
• Must be able to attain and maintain certification in “Serv‑Safe” (Food Sanitation Management).
• Ability to comprehend and communicate Material Safety Data Sheets to team members.
• Team player with flexibility to work varied shifts, including holidays.

Certifications:

• Obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with the gaming license.

Physical Requirements:

• Prolonged periods of standing and walking.
• Frequent bending, twisting, and reaching.
• Must be able to lift up to 50 pounds at times.

The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.