Starbucks Shift Supervisor: Lead a Dynamic Café Team

harrison-group; United States; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Coverage

Vision Coverage

401(k)

PTO & Holidays

Employee Discounts

Recognition Programs

Job summary

The Harrison Group in Ocean City, MD, is seeking a full-time Starbucks Shift Supervisor to join our Ocean City café. You will lead a team of baristas, maintain Starbucks standards, and ensure exceptional customer service during all shifts.

This role balances supervisory duties with hands-on service, trains staff, and collaborates with the General Manager to optimize daily operations. Availability for mornings, evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent.
• At least 1 year of food and beverage or customer service experience.
• Prior supervisory or leadership experience preferred.

Responsibilities

• Lead and supervise baristas during assigned shifts to ensure exceptional customer service.
• Act as supervisor on duty, ensuring adherence to Starbucks policies and procedures.
• Prepare and serve beverages and food items with quality and consistency.
• Train, mentor, and coach team members on service standards and store procedures.
• Open/close duties, balance tills, and secure cash deposits.
• Monitor cleanliness and sanitation per health regulations.
• Assist in inventory, stocking supplies, and product level checks.
• Address and resolve customer concerns promptly and professionally.

Skills

Leadership

Interpersonal communication

Time management

Customer service

Food safety

Conflict resolution

Adaptability

Fast-paced environment

Education

High School Diploma or Equivalent

Job description

The Harrison Group in Ocean City, MD, is seeking a full-time Starbucks Shift Supervisor to join our Ocean City café. You will lead a team of baristas, maintain Starbucks standards, and ensure exceptional customer service during all shifts.

This role balances supervisory duties with hands-on service, trains staff, and collaborates with the General Manager to optimize daily operations. Availability for mornings, evenings, weekends, and holidays is required.