Café Shift Leader, Ocean City

Harrison Group General; United States; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision coverage

401(k) retirement plan

Paid Time Off and Holidays

Employee Discounts

Recognition programs

Job summary

The Harrison Group in Ocean City, MD, is seeking a full-time Starbucks Shift Supervisor to lead a team of baristas, uphold Starbucks’ standards, and deliver exceptional guest service. You’ll partner with the General Manager to coach staff, ensure safety and sanitation, and manage shift operations with a hands-on leadership style.

Ideal candidates have at least one year in food and beverage or customer service, with prior supervisory experience preferred, and a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent.
• At least one year of food and beverage or customer service experience.
• Prior supervisory or leadership experience preferred.

Responsibilities

• Lead and supervise baristas during assigned shifts to ensure exceptional customer service.
• Must be available for early mornings, evenings, weekends, and holidays as scheduled.
• Act as supervisor on duty, supporting the team and ensuring adherence to policies.
• Prepare and serve beverages and food items with quality and consistency.
• Train, mentor, and coach new and existing team members on service standards and store procedures.
• Assist with opening/closing duties, including cash handling.
• Monitor store cleanliness and sanitation, ensuring health standards.
• Assist in managing inventory and stocking supplies.
• Address customer concerns promptly and professionally.
• Support scheduling adjustments and staffing coverage during peak hours.
• Model Starbucks’ mission and values and foster a positive culture.
• Promote seasonal offerings and loyalty programs.
• Perform additional duties as assigned by the General Manager.

Education

High school diploma

One year of F&B or customer service experience

Leadership experience

Customer service excellence

Communication

Organizational skills

Time management

Conflict resolution

Flexibility

Job description

The Harrison Group in Ocean City, MD, is seeking a full-time Starbucks Shift Supervisor to lead a team of baristas, uphold Starbucks’ standards, and deliver exceptional guest service. You’ll partner with the General Manager to coach staff, ensure safety and sanitation, and manage shift operations with a hands-on leadership style.

Ideal candidates have at least one year in food and beverage or customer service, with prior supervisory experience preferred, and a high school diploma or equivalent.