Standard Deal Partner Specialist I (Hybrid)

102 Musarubra US, LLC; Enterprise (TX); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Community Involvement Support

Job summary

Trellix in Frisco, TX seeks a Standard Deal Partner Specialist I for a hybrid role, serving as escalation point for Q2I processes and supporting the Premium Deal Partner team.

The role requires at least 2 years of related experience and a Bachelor's degree, with exposure to Salesforce/CPQ/SAP and cross-functional collaboration. Base pay ranges $60k–$70k, with potential incentives.

Qualifications

• Bachelor’s degree required or equivalent experience.
• 2+ years of related experience.
• Experience in data operations or sales support preferred.
• Strong written and verbal communication.
• Proactive with good organizational skills.

Responsibilities

• Escalate and resolve complex tickets in Q2I processes.
• Structure, facilitate, and approve smaller deals during peaks.
• Clear roadblocks in order booking, quoting, and deal desks.
• Apply Q2I policies to daily workflows for quality delivery.
• Collaborate with Sales, SEs, CSMs, Finance, and Premium Deal Partners.
• Own requests from initiation to resolution.
• Build stable, collaborative internal relationships.
• Proactively identify and inform management of roadblocks.
• Develop technical and process knowledge with supervision.
• Align daily tasks with department objectives.

Skills

Communication

Google Apps

Analytical thinking

Problem solving

Attention to detail

Task management

Organizational skills

Strong work ethic

Education

Bachelor's degree

Tools

Salesforce

CPQ

SAP

Job description

Job Title: Standard Deal Partner Specialist I (Hybrid)

About Trellix Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.

Role Overview

The Deal Partner Specialist I serves as the escalation point and operational engine for our Quote-to-Invoice (Q2I) processes within the Center of Excellence (COE). This role requires a versatile subject matter expert who can both resolve complex, non-standard support tickets escalated by the L1 team and provide critical "horsepower" to the Premium Deal Partner team. Whether diagnosing deep system errors, clearing order booking roadblocks, or stepping in to structure and approve smaller deals during peak periods, the L2 Specialist keeps the revenue engine running smoothly. Operating with limited supervision, this internal-facing role interacts primarily with internal Q2I leaders and cross-functional partners, with occasional exposure to external customers. This is a hybrid role and will require the person to be at our Frisco, TX office 2 days every week.

About The Role

• Operational Support & Execution Ticket Escalation & Resolution: Diagnose and resolve complex, non-standard support tickets and Q2I system errors escalated by the L1 team.


• Deal Structuring & Approvals: Step in during peak periods to structure, facilitate, and approve smaller deals to ensure smooth revenue recognition.


• Order Management & Delivery: Clear roadblocks in order booking, Quoting, Deal Desk, and Order Management workflows to ensure seamless execution.


• Process Excellence: Apply Q2I policies, practices, and procedures to daily workflows, focusing on high-quality delivery and minimizing repeated errors.


• Cross-Functional Collaboration & Service Internal Business Partnership: Partner effectively with Sales, Systems Engineers (SEs), Customer Success Managers (CSMs), Finance, and Premium Deal Partners to drive deals across the finish line.


• End-to-End Ownership: Provide a high level of customer service by owning requests from initiation through resolution.


• Relationship Building: Establish stable, collaborative working relationships across internal departments and develop skills for occasional external customer interactions.


• Accountability & Continuous Improvement Issue Escalation: Proactively identify and inform management of urgent, potential roadblocks before they escape.


• Skill Development: Continuously build technical aptitude, process knowledge, and problem‑solving skills under supervisor guidance while taking on new responsibilities.


• Strategic Alignment: Align daily tasks with department business objectives to deliver positive operational outcomes.

About You

• Minimum of 2 years of related experience with a Bachelor’s degree, or equivalent experience.


• Prior work experience in data operations, customer/ sales support would be preferred.


• Good communication skills.


• Advanced computer skills (Google Apps).


• Prior experience in Salesforce, CPQ, SAP or similar business applications.


• Strong work ethic & organizational skills.


• Analytical and problem solving abilities.


• Prioritization, attention to detail and task management skills.

The Annual Base Pay Range is $60,000 to $70,000.

Actual base pay within the Base Pay Range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs.

Compensation may also include incentives, subject to various metrics and company policy.

Company Benefits and Perks

• Retirement Plans


• Medical, Dental and Vision Coverage


• Paid Time Off


• Paid Parental Leave


• Support for Community Involvement

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities.

We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.