Stand Manager

High Plains Brew, LLC; Moline (IL); Presencial; USD 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance with dental and visão

Paid time off

Flexible work schedule

Descripción de la vacante

High Plains Brew, LLC is seeking a Stand Manager to lead day-to-day operations at our Illinois stand(s). The role drives growth, maintains culture, and ensures top-tier customer service. You will coach staff, schedule shifts, and oversee inventory and cash handling.

Responsibilities include maintaining clean, efficient operations, enforcing health standards, and developing future leaders. This is a full-time on-site position with a strong emphasis on teamwork and performance-driven bonuses.

Formación

• Must have proven leadership in fast-paced environments.
• Ability to coach and develop a team while maintaining performance.
• Excellent communication and customer service skills.

Responsabilidades

• Perform Brewista and Shift Lead duties as required.
• Maintain wait times, cleanliness, and customer interactions.
• Provide regular feedback and coaching to team members.
• Create weekly shift schedules and manage labor costs.
• Manage inventory and equipment, reduce waste, ensure accuracy.
• Handle cash, deposits, and petty cash as needed.
• Foster team development through meetings and events.
• Own problem solving and escalate when necessary.
• Ensure crew meets health requirements.
• Develop new leaders for future roles.
• Implement directives from upper management promptly.
• Delegate tasks to leadership and Brewistas effectively.

Conocimientos

Customer interactions

Coffee handling

Outdoor work

Lifting 50lbs

Stand for long hours

Ladder use

Mobility

Drive-thru safety

Knife safety

Multi-tasking

Operational awareness

Conflict resolution

Problem solving

Time management

Team leadership

Leadership experience

MS Office basics

Descripción del empleo

Join the High Plains Team!

JOB DESCRIPTION: STAND MANAGER

SUMMARY

The Manager assumes full responsibility for their locations growth, profitable operation, and the preservation of 7 Brews culture, mission statement, and values. The Manager is the leader of their crew and maintains genuine connections with them, as well as the unique nuances of the business at their stand(s).

In addition to scheduled shifts, the Manager is expected to coach, train, perform admin duties, and oversee operations. The Manager reports to their District Manager.

RESPONSIBILITIES AND DUTIES

• Must be proficient in all Brewista and Shift Lead duties and skill sets
• Maintains excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement
• Provides regular feedback to each team member on strengths and areas of growth
• Works with their crews needs and availability to create a weekly shift schedule, maintaining a low cost of labor while ensuring quick wait times and short lines
• Tracks and orders necessary inventory, small wares, parts, and equipment, while maintaining a low cost of goods sold by eliminating waste and accurate counting
• Ensures appropriate cash handling, deposits, and change for their stand
• Facilitates team bonding and development through regular meetings and events for their Shift Leads and Brewistas, in both one-on-one and group contexts
• Takes ownership of solutions, whether through solving the problem themselves or looping in an approved partner or vendor
• Ensure the crew is knowledgeable and meeting all health requirements.
• Is always developing new leaders to step into upcoming roles, regardless of current or future needs
• Promptly implements and communicates directives from upper management
• Thoughtfully delegates tasks to their leadership team and Brewistas to facilitate efficiency and appropriate development

WORK SCHEDULE REQUIREMENTS

• Works a flexible schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.)
• Visits the stand outside of scheduled shifts to coach, observe, train, and perform administrative duties
• Regularly works weekends and is available to work holidays, if necessary
• Is always available by phone or in-person to promptly address any needs at the stand

Job Type: Full-time
Pay: $55,000 base plus monthly bonuses based on store-level performance

Benefits:

• Health insurance with dental and vision
• Paid time off
• Flexible work schedule

Qualifications

SKILLS AND QUALIFICATIONS

• Can create and maintain genuine, uplifting interactions with strangers for up to two minutes at a time
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
• Can work outside for prolonged periods, regardless of weather conditions
• Can lift up to 50lbs
• Can stand comfortably for hours at a time
• Can climb a ladder and use a stepladder
• Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
• Can safely walk in between and around cars in the drive-thru line
• Can safely use a utility knife
• Can quickly and cleanly operate any position in the stand during peak hours
• Can maintain awareness of the shifts operations while working a position
• Can assertively and graciously confront their friends to address operational, procedural, or cultural issues
• Can adapt to problems and implement solutions during stressful situations
• Effectively manages multiple projects and deadlines
• Can effectively lead and direct multiple personality types under pressure
• Has proven leadership abilities in a fast-paced environment with 40+ team members
• Beginner-level proficiency in Microsoft Office Suite

Job Type: Full-time
Pay: $55,000 base plus monthly bonuses based on store-level performance