Staffing & Talent Manager

Priority Dispatch Corp.; Brentwood (TN); On-site; USD 50,000 - 52,000; Full time

Job summary

B Home Care in Brentwood, TN is seeking a Staffing & Talent Manager to oversee caregiver scheduling, recruitment, client relations, and the overall workforce. You will lead by example to ensure compassionate, dependable, and professional service across staff and clients.

The role requires a strong background in home or senior care, a valid driver's license, and the ability to manage multiple tasks with minimal supervision.

Qualifications

• College degree preferred.
• Must have a valid driver’s license.
• Home Care or Senior Care industry experience required; CNA experience preferred.
• Personal transportation with valid auto insurance.
• Experience creating and managing complex caregiver schedules.
• Strong interpersonal and customer service skills.
• Excellent organizational and time management skills.
• Ability to supervise staff with minimal supervision or direction.
• Proficient with technology platforms and quick to learn software.

Responsibilities

• Manage the full recruiting cycle by posting job openings, sourcing qualified candidates, and supporting the hiring process to ensure staffing needs are met.
• Conduct in-person caregiver interviews to assess qualifications, professionalism, and alignment with company standards, ensuring candidates will be a strong and supportive addition to the care team.
• Coordinate and manage all onboarding documentation and compliance requirements.
• Effectively manage and support all direct care staff members.
• Build and manage caregiver schedules to ensure each client is matched with the most appropriate and reliable caregiver for their needs.
• Anticipate possible gaps in the schedule and resourcefully and proactively find solutions so that all clients get the services desired.
• Establish and maintain strong, positive relationships with clients and their families.
• Always serve as the primary point of contact for clients and families.
• Monitor caregiver performance and provide guidance, feedback, and support to leadership team.
• Complete regulatory compliance for care staff to include documenting notes in AxisCare and completing performance reviews on caregivers.
• Maintain accurate records of client documents (E.g. client agreements, care plans, advance directives, med lists, and caregiver documentation).
• Serve as the primary administrator for the company's AI-powered scheduling platform.
• Monitor AI performance to ensure caregiver and client interactions are accurate, timely, and aligned with company standards.
• Manage caregiver and client situations that require escalation beyond the AI platform.
• Participate in an on-call rotation.
• Potentially fill in on open shifts that need coverage to call outs and/or staffing shortages.

Skills

Schedule management

Interpersonal skills

Customer service

Organizational skills

Staff supervision

Technology proficiency

Education

College degree preferred

Valid driver’s license

Tools

AxisCare

Job description

# Staffing & Talent ManagerSupport Office - Brentwood, TN 37027## OverviewSalary Range$50,000.00 - $52,000.00 Salary/year## Description**GENERAL PURPOSE:** Manage the schedule, caregiver, client relations, and strengthen our caregiver workforce while reflecting and demonstrating core values of compassion, dependability, professionalism, initiative, and communication. Lead by example and foster a supportive and professional work environment for staff members. Every duty or responsibility should further the mission of B Home Care and improve the quality of life and level of independence for every client and family receiving our services*.* Responsible for ensuring services operate safely and efficiently within the requirements of the state and the agency, while providing and instilling excellent customer service to all clients, families, and staff.## Qualifications**SKILLS and QUALIFICATIONS:****Education:** College Degree preferred**Licensure:** Must have a valid driver’s license.**Experience:** Home Care or Senior Care industry experience required. CNA experience preferred.**Transportation**: Personal & reliable transportation. Valid and current auto insurance.**Skills:*** Experience creating and managing complex caregiver schedules.* Strong interpersonal skills and the ability to build rapport with clients, families, and caregivers.* Outstanding customer service skills.* Ability to be flexible and work with minimal supervision or direction.* Excellent organizational and time management skills, with the ability to manage multiple clients and tasks.* Strong management skills.* Proficient in all technology platforms and has the ability to learn software programs quickly and efficiently.**RESPONSIBILITIES/REQUIRMENTS:*** Manage the full recruiting cycle by posting job openings, sourcing qualified candidates, and supporting the hiring process to ensure staffing needs are met.* Conduct in-person caregiver interviews to assess qualifications, professionalism, and alignment with company standards, ensuring candidates will be a strong and supportive addition to the care team.* Coordinate and manage all onboarding documentation and compliance requirements.* Effectively manage and support all direct care staff members.* Build and manage caregiver schedules to ensure each client is matched with the most appropriate and reliable caregiver for their needs.* Anticipate possible gaps in the schedule and resourcefully and proactively find solutions so that all clients get the services desired.* Establish and maintain strong, positive relationships with clients and their families.* Always serve as the primary point of contact for clients and families.* Monitor caregiver performance and provide guidance, feedback, and support to leadership team.* Complete regulatory compliance for care staff to include documenting notes in AxisCare and completing performance reviews on caregivers.* Maintain accurate records of client documents (E.g. client agreements, care plans, advance directives, med lists, and caregiver documentation).* Serve as the primary administrator for the company's AI-powered scheduling platform.* Monitor AI performance to ensure caregiver and client interactions are accurate, timely, and aligned with company standards.* Manage caregiver and client situations that require escalation beyond the AI platform.* Participate in an on-call rotation.* Potentially fill in on open shifts that need coverage to call outs and/or staffing shortages.