Staffing Specialist

TrueBlue, Inc.; Myrtle Beach (SC); On-site; USD 25,000 - 34,000; Full time

Job summary

TrueBlue, Inc. is seeking a Staffing Specialist in Myrtle Beach, SC to support the Territory Manager with recruiting, onboarding, and placing associates. The role focuses on delivering excellent service to customers and associates while handling payroll, order entry, and compliance.

The position emphasizes high-volume communication, order management, and field support, including site visits as needed to ensure successful assignments and strong customer relationships.

Qualifications

• High School Diploma or equivalent is required.
• Proven experience in customer service or related field.
• Prior staffing industry experience is preferred.

Responsibilities

• Proactively recruit, onboard, and place associates.
• Process payroll for associates timely and accurately; manage time submissions and disputes.
• Take inbound orders from customers and enter them into the system; support sales generation.

Skills

Customer service

Recruiting

Onboarding

Time management

Sales support

Education

High School Diploma or equivalent

Tools

JobStack

Job description

Overview:

The Staffing Specialist supports the Territory Manager in daily operations and sales generation. This role is dedicated to enhancing both the customer and associate experience. The Staffing Specialist is responsible for recruiting, onboarding, and placing associates, ensuring a great match for assignments. Additionally, they generate and fill orders, providing excellent service to customers and associates.

Location: Myrtle Beach, SC

Job Duties and Responsibilities

Operational Excellence:

• Become proficient with all required operating systems.
• Take inbound orders from new and existing customers, entering them into the system.
• Perform high-volume outbound phone calls and messaging via work alert technology to find qualified workers for job orders.
• Utilize tools to find the best associate match for open positions, ensuring qualification alignment through JobStack dispatches.
• Collaborate with the Territory Manager to execute action plans aimed at improving branch performance.
• Maintain order and cleanliness of the branch, including filing, record retention, and general appearance.
• Process payroll for associates timely and accurately, ensuring all time is submitted and approved, and resolving any disputed hours.
• Respond promptly and professionally to administrative and third-party requests, including unemployment claims and managing workers’ compensation claims.
• Address customer billing and payment issues, including collections where appropriate.
• Promote a culture of safety and take proactive actions to ensure compliance, including all required screenings.
• Respond quickly, accurately, and professionally to questions or concerns via phone, email, chat, or in-person, ensuring satisfactory resolution.

Customer Satisfaction and Engagement:

• Provide exceptional customer service to both existing and potential customers.
• Engage with customers in a friendly, professional manner to build lasting relationships.
• Proactively reach out to customers and associates to ensure their satisfaction and act with urgency to meet their needs.
• Assist with the development of customer relationships through high-volume telephone contact.
• Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escal…
• Perform job site visits, check-ins, and serve as onsite presence when required.

Associate Services and Support:

• Provide exceptional customer service to both existing and potential associates.
• Engage with associates in a friendly, professional manner to build lasting relationships.
• Proactively recruit new associates and ensure successful onboarding, including I9 verification, applicable screenings, and JobStack registration and usage.
• Manage associates to ensure assignment success, adherence to attendance and reliability guidelines, and compliance with customer-specific requirements and PeopleReady guidelines.
• May be required to drive a vehicle to transport associates to work locations or conduct customer site visits as needed.

Education And Experience

• High School Diploma or equivalent required.
• Proven experience in customer service or related field
• Prior experience in the staffing industry preferred

Core Knowledge and Skills