Staffing & Scheduling Specialist: Caregiver Matcher

Hillcrest Health & Living; Hillcrest (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Vision, dental, and life insurance

Tuition reimbursement & career growth

Dayforce Wallet

Gym membership reimbursement

Collaborative team environment

Job summary

Hillcrest Caring Companions is seeking a Staffing Specialist to manage day-to-day staffing and scheduling, coordinating with clients and caregivers to ensure dependable support. You will fill shifts, build schedules, and match team members to client needs with professionalism and care.

Ideal candidates are organized, calm under pressure, and capable of managing multiple schedules while maintaining open, clear communication.

Qualifications

• High school diploma or equivalent required.
• At least one year of experience performing scheduling or staffing duties required.
• Previous experience in home care, healthcare, senior living, private duty, staffing, or a similar service-focused environment preferred.

Responsibilities

• Fill daily unassigned shifts with the best available team member based on client needs, skill set, availability, and fit.
• Proactively identify and fill open shifts to prevent gaps in service or lost care hours.
• Create and maintain monthly team member schedules.
• Consider team member availability, skills, and personality when making client assignments.
• Track and confirm schedules to ensure accuracy and appropriate coverage.
• Respond to team member calls regarding schedule changes, availability, or requests in a professional and solutions-focused manner.
• Respond to client and family questions or concerns related to scheduling.
• Coordinate introductions and job shadows between new clients and the team members who will support them.
• Partner closely with the Client Care Coordinator and Client Support Assistant to ensure strong client and caregiver matches.
• Process PTO requests while considering staffing coverage and continuity of care.
• Help resolve last-minute call-offs, schedule changes, and coverage needs.
• Participate in rotating on-call phone coverage to support after-hours client and team member scheduling needs.
• Assist with client chart filing and other administrative responsibilities as needed.
• Maintain clear, timely, and professional communication with clients, families, and team members.
• Help create a positive experience by keeping schedules organized, coverage consistent, and communication clear.

Skills

Organization

Communication

Time management

Problem solving

Customer service

Independent work

Team collaboration

Scheduling

Education

High school diploma or equivalent

Tools

Dayforce

Scheduling software

Job description

Hillcrest Caring Companions is seeking a Staffing Specialist to manage day-to-day staffing and scheduling, coordinating with clients and caregivers to ensure dependable support. You will fill shifts, build schedules, and match team members to client needs with professionalism and care.

Ideal candidates are organized, calm under pressure, and capable of managing multiple schedules while maintaining open, clear communication.