Medical Assistant

Professional Case Management (PCM); Garden City (MI); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) is hiring a Medical Assistant (MA) to support clinical research activities and day-to-day operations across EmVenio research sites. You will perform admin and clinical tasks under supervision, manage participant flow, scheduling, and data/documentation to ensure smooth studies.

The ideal candidate holds CMA or RMA certification, BLS, and strong Microsoft Office skills, with prior clinical or research experience.

Qualifications

• High school diploma or equivalent; Bachelors degree preferred
• Completion of an accredited Medical Assistant program and CMA or RMA certification
• BLS required or willing to obtain within 30 days of hire
• Previous experience in clinical or research setting desirable
• Proficiency in electronic source documentation (e-Source) and eISF systems desirable
• Proficient in Microsoft Office applications
• Strong organizational and prioritization skills with attention to detail
• Ability to work collaboratively in a multidisciplinary team
• Effective communication with suppliers and stakeholders
• Strong interpersonal skills in a multicultural environment
• Service oriented and adaptable

Responsibilities

• Adhere to GCP, IRB requirements, and SOPs
• Obtain and record vital signs and medical histories
• Process and ship laboratory specimens per IATA
• Perform basic CLIA-waived and POC tests (urinalysis, glucose)
• Prepare and administer medications under supervision
• Maintain exam rooms and supply inventory
• Support clinical trial planning, execution, and close-out
• Schedule appointments and manage participant flow
• Manage front desk check-in/check-out of participants
• Participate in recruitment and retention activities
• Educate patients about study procedures and compliance
• Maintain accurate patient records and data entry
• Ensure temperature logs and supply expiration tracking
• Handle patient correspondence and billing
• Complete GCP, HIPAA, IATA training and study-specific training
• Assist with eISF filing as needed
• Ensure regulatory/data review and QC in studies
• Support monitoring visits and audits
• Maintain reliability and willingness to work after hours/weekends

Skills

CMA certification

RMA certification

BLS certified

SOPs familiarity

Microsoft Office

Communication skills

Team collaboration

Education

High school diploma

Medical Assistant program

Bachelor's degree preferred

Tools

eSource documentation

eISF systems

Job description

Put your talents to work at PCM!

Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

Medical Assistant (MA)

The Medical Assistant (MA) will support clinical research activities by performing both administrative and clinical tasks under the supervision of licensed healthcare professionals. They will play a key role in delivering clinical trials across EmVenio research sites, ensuring smooth day-to-day operations, including participant management, scheduling and administrative support.

QUALIFICATIONS

• High school diploma or equivalent; Bachelors degree preferred
• Completion of an accredited Medical Assistant program and current certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
• Basic Life Support (BLS) required or willing to obtain within 30 days of hire
• Previous experience in a clinical or research setting is highly desirable
• Proficiency in electronic source documentation (e-Source) and electronic Investigator Site File (eISF) systems is desirable
• Proficient in Microsoft Office applications
• Strong organizational skills, the ability to effectively prioritize tasks and attention to detail.
• Ability to work collaboratively in a multidisciplinary team environment.
• Ability to effectively communicate with suppliers and key stakeholders in a professional and constructive manner
• Strong interpersonal skills –ability to work well in a multi-cultural environment and matrix organization
• Service oriented (External and Internal)
• Flexible and adaptable

ESSENTIAL FUNCTIONS/AREA OF ACCOUNTABILITY

• Adherence to Good Clinical Practice (GCP) guidelines, Institutional Review Board (IRB) requirements, and Standard Operating Procedures (SOPs).
• Obtain and record vital signs, medical histories, and other relevant patient information.
• Collect, process, and prepare shipment of laboratory specimens according to IATA requirements.
• Perform basic CLIA-waived and Point of Care (POC) laboratory tests, such as urinalysis and blood glucose testing.
• Prepare and administer medications and vaccinations as directed and appropriately delegated by a physician or other licensed provider.
• Prepare and maintain examination rooms, ensuring all necessary equipment and supplies are available.
• Maintain clinical site supply and equipment inventory.
• Assist clinical team during medical procedures and direct participant care.
• Operate and support maintenance of medical equipment (i.e. electrocardiogram (ECG) and centrifuge).
• Maintain cleanliness and sterilization of work environment.
• Support the planning, execution, and close out of clinical trials.
• Schedule participant appointments and manage participant flow including the site’s clinical calendar.
• Manage front desk including check in/check out of participants as required.
• Assist in participant recruitment and retention initiatives, including but not limited to calling potential participants, conducting pre-screening questionnaires and participation in community events.
• Assist with patient education responsibilities including but not limited to helping participants understand study procedures, expectations, compliance with protocol, and follow-ups.
• Maintain accurate and up-to-date patient records, including data entry into electronic source or system.
• Ensure temperature logs and supply expiration tracking are maintained for regulatory compliance.
• Handle patient correspondence, escalating to relevant clinical team members as required.
• Manage patient payments via electronic means.
• Completes essential training such as GCP, HIPAA, IATA, and other training deemed necessary.
• Completes necessary study related training, as needed.
• Assists with eISF filing on an as needed basis.
• Ensure compliance with all regulatory and study-specific requirements.
• Ensure data entry accuracy and answer and resolve queries in timely manner.
• Compliance with GDP, ACLOA+, and assists CRC in all aspects of data collection and review, not limited to QC of data.
• Participate in monitoring visits, audits, and inspections by regulatory agencies or sponsors.
• Regular and reliable attendance with the ability to work after hours/weekends as needed as well as rotating on-call shifts that may include weeknights, weekends, and holidays.
• Any other duties as needed

The typical base pay range for this role is USD $44,720 - $62,400 per year. Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.

Available Benefits

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Professional Case Management is an Equal Opportunity Employer.

At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service.

In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership.

PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).