Senior Director, Research Technology

Act for Health, Inc; United States; Remote; USD 135,000 - 225,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) seeks a leader to define and execute the technology product strategy for its Clinical Research and Home Care divisions. You will collaborate with cross-functional teams to build scalable solutions, drive new features, and champion customer-centric product lifecycle initiatives across global trials.

You will guide the Information Systems department’s vision to build or buy solutions, ensuring alignment with business leaders and end-users, while expanding PCM’s

Qualifications

• Bachelor’s degree or equivalent with strong healthcare/life sciences background.
• 8+ years in healthcare or life sciences; 5+ years in large-scale change initiatives.
• Familiarity with clinical applications (CTMS, EDC, eTMF, Safety Database, SAS, QMS, ERP).
• Knowledge of GCP and QA/compliance in trials; SQL relational databases a plus.

Responsibilities

• Develop and execute a strategic roadmap for research technology tied to clinical trials.
• Oversee lifecycle management of research tech systems and ensure user adoption.
• Collaborate with department heads and SMEs to translate operational needs into technology solutions.
• Ensure compliance with GxP and quality standards across systems.
• Lead vendor relationships, contracts, and performance.
• Manage the research technology budget and participate in RFP responses.
• Lead and coach a high-performing technology team and foster product ownership.

Skills

Strategic leadership

Change management

Communication skills

Team leadership

Project management

Education

Bachelor’s degree in Computer Science/Business Management/Biological Science

Tools

CTMS

EDC

eTMF

Safety Database

SAS

QMS

ERP

Job description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! This position plays a pivotal role in defining and executing our Research and Home Care Division technology product strategy. They will closely collaborate with cross-functional teams to build scalable technology solutions. The focus is on driving the development and launch of new functionality, enhancing existing offerings, and championing a customer-centric approach throughout the product lifecycle in support of global clinical trials. This role represents the interests of the Clinical Research divisions’ business leaders and clients, as well as educates business leaders on forward looking technological initiatives. This role leads a team in defining that vision for the Information Systems department to build or buy and helps support users of those systems throughout implementation and operation. This role must understand the Clinical Research business and how technology can support the company’s mission and growth. This role and the product managers that report to them, serves as close partners to the Clinical Research division and also serves as the internal customer to the Information Systems department who fulfill the requirements borne of the technology roadmap.

QUALIFICATIONS

Bachelor’s degree, preferably in Computer Science/Business Management/Biological Science or equivalent on job work experience required. Minimum of 8years of experience in the healthcare and/ou life sciences industry preferred. 5+ years’ experience in managing large-scale change initiatives Has experience and/or familiar with clinical applications such as: CTMS, EDC, eTMF, Safety Database, SAS, QMS, and ERP Proficiency in MS Office and internet applications required. Prior experience working with or managing a clinical information system preferred. Knowledge of Good Clinical Practice (GCP), Quality Assurance/Compliance in a clinical trials setting is preferred. Prior SQL/Relational Database experience preferred. Service oriented approach, flexible and proactive. Must have superior attention to detail and excellent oral and written communication skills. Self-driven, ability to get the job done with little supervision, can-do positive attitude. Ability to problem-solve. Ability to excel in a team environment. Must have the ability to work under pressure with multiple competing priorities. Must have strong time management, and organizational skills. Prioritizing workload to the changing needs of the day-to-day business is also a critical skill. Knowledge of change control procedures and standards are a plus. Ability to work in strict compliance with all procedures, rules, and regulations. Maintain strict confidentiality of sensitive data, records, files, conversations, etc. Must be self-motivated and able to grasp new concepts quickly. Additional duties as assigned.

ESSENTIAL FUNCTIONS/AREA OF ACCOUNTABILITY

Strategic Leadership: Develop and execute a roadmap for research technology, encompassing all aspects of clinical trial technology solutions, with a strong emphasis on building a customer-centric product management competency. Continually conduct thorough market analysis to identify trends, competitive landscapes, and opportunities for innovation, informing product strategy and prioritization. Actively engage with the industry by attending conferences and contributing to thought leadership initiatives, staying ahead of industry trends and best practices in product management for clinical trials. Foster a customer-centric culture within the research technology team, with a deep understanding of user needs and preferences, ensuring that product development is aligned with customer value.

Technology Oversight: Oversee the selection, implementation, and lifecycle management of all research technology systems (including, but not limited to, CTMS, eISF, eSource, telehealth platforms), applying product management principles to optimize user experience and drive adoption. Ensure seamless integration and interoperability between systems, championing the adoption of new technologies and driving user engagement through effective product positioning and communication.

Operational Excellence: Establish and maintain robust operational processes for technology deployment, application management, and user support to ensure efficient technology delivery at the study level, incorporating product feedback and iterative improvement cycles. Works closely with Department Heads and SMEs in the understanding of operational processes to support the delivery of technology to those groups.

Compliance and Quality: Ensure full compliance with all applicable GxP regulations and industry standards for technology systems and processes, integrating quality considerations into product development and lifecycle management. Collaborates with Compliance and Quality departments where necessary.

Vendor Management: Effectively manage relationships with key technology vendors, negotiate contracts, and oversee vendor performance, leveraging product knowledge and market insights to achieve optimal value.

Financial Management: Develop and manage the research technology budget, tracking and analyzing costs to identify optimization opportunities, aligning financial resources with product priorities and roadmap. Participates in RFP response/proposal development as it pertains to the use of Research technology clinical application portfolio.

Team Leadership: Build, lead, and mentor a high-performing team of technology professionals, fostering a culture of collaboration, innovation, and continuous improvement, with a focus on developing and empowering product managers within the team. Prioritize the development of the team's product management and delivery skills through training, mentorship, and the establishment of clear product ownership and accountability.

Global Expansion: Support the company's global expansion by ensuring technology solutions are scalable and adaptable to different regions and regulatory environments, considering regional differences in user needs and market dynamics in product development and deployment.

The typical base pay range for this role is USD $134,800 - $224,600 per year. Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Professional Case Management is an Equal Opportunity Employer. At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service.

In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership.

PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).