Staffing Coordinator

Topaz HR; New York (NY); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Competitive hourly rate $25–$30

Full‑time employment

Professional growth opportunities

Collaborative office environment

Job summary

Topaz HR is seeking a proactive Staffing Coordinator in New York to oversee daily caregiver scheduling and ensure uninterrupted home care services. You will coordinate caregiver coverage, resolve scheduling challenges, and support patients, caregivers, and clinical teams in a fast-paced environment.

The role requires multitasking, strong communication, and ownership of ensuring every patient receives needed care.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare scheduling or home health is preferred.
• Strong organizational and communication skills; multitasking under pressure.

Responsibilities

• Coordinate and schedule HHAs based on patient needs, caregiver availability, location, language, and qualifications.
• Monitor daily schedules and resolve callouts, shortages, conflicts, and last-minute coverage needs.
• Coordinate start-of-care scheduling for new patients.
• Use HHAeXchange and EVV to manage schedules and verify data.

Skills

Scheduling

Healthcare scheduling

EVV

HHAeXchange

Salesforce

Bilingual language能力

Microsoft Office 365

Typing 40 WPM

Education

High school diploma

Tools

HHAeXchange

EVV

Salesforce

Job description

Position Overview

A leading Homecare provider is seeking proactive Staffing Coordinators to oversee daily caregiver scheduling and ensure consistent, uninterrupted home care services. This position plays a vital role in coordinating caregiver coverage, resolving scheduling challenges, and supporting patients, caregivers, and clinical teams in a fast‑paced environment. The ideal candidate thrives under pressure, excels at multitasking, communicates effectively, and takes ownership of ensuring every patient receives the care they need.

Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications
• Monitor daily schedules and proactively resolve callouts, staffing shortages, scheduling conflicts, and last‑minute coverage needs
• Coordinate start‑of‑care scheduling for new patients
• Utilize HHAeXchange to manage schedules, verify Electronic Visit Verification (EVV), and resolve scheduling discrepancies
• Investigate and follow up on missed, incomplete, or late visits to ensure continuity of care
• Maintain accurate scheduling records, case notes, and service documentation
• Communicate scheduling updates with caregivers, patients, families, and internal team members
• Serve as a liaison between patients, caregivers, nurses, and administrative staff
• Monitor scheduling performance and operational metrics, including missed visits and staffing efficiency
• Escalate clinical concerns or complex scheduling issues to the appropriate team
• Ensure scheduling activities comply with agency policies and payer guidelines

Qualifications

• High school diploma or equivalent required
• Previous experience in healthcare scheduling, staffing coordination, home health, or a related healthcare environment preferred
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment
• Excellent verbal and written communication skills
• Strong problem‑solving and critical‑thinking abilitiesHigh attention to detail and ability to work independently
• Proficiency with Microsoft Office 365 and general computer applications
• Minimum typing speed of 40 WPM
• Experience with HHAeXchange, EVV systems, Salesforce, or similar scheduling software is preferred
• Bilingual in Spanish, Russian, or another language commonly spoken in the NYC area is a plus
• Reliable attendance, flexibility to work overtime and dependable transportation required

Compensation & Benefits

• $25–$30 per hour (based on experience) + bonus (based on performance)
• Full‑time employment in Williamsburg, NY
• Opportunities for professional growth and career advancement
• Supportive and collaborative office environment

EEO Statement

Topaz HR is an Equal Opportunity Employer, and we do not discriminate based on race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.