InOffice Homecare Coordinator (HomeCare Agency Coordination experience required)

YELM US Associates, LLC; New York (NY); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Comprehensive Health, Vision, Dental Benefits

401k Retirement plan + Employer Match

Generous paid time off, sick time + more

Job summary

YELM US Associates, LLC is seeking a dedicated Scheduling Coordinator in Brooklyn to manage and coordinate home health care staff scheduling. This role requires strong customer service skills and demands a fast-paced environment, making it ideal for bilingual candidates who can effectively communicate in Spanish, Creole, or Russian.

Scheduling Coordinators will ensure efficient scheduling that meets patient needs while providing administrative support and managing client inquiries. Join our impactful team committed to exceptional care.

Qualifications

• Prior experience in home care scheduling or healthcare coordination preferred.
• Excellent phone etiquette and communication skills.
• Must be comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Coordinate and schedule home care services based on clients’ needs.
• Manage a high volume of incoming calls, addressing inquiries and resolving issues.
• Maintain accurate and up-to-date scheduling records using HHA eXchange.

Skills

Customer service

Bilingual (Spanish, Creole, Russian)

Communication skills

Tools

HHA eXchange

Job description

YELMUS Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we are proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day!

About Us

Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care.

Compensation

$26.00-$28.00 per hour, based on relevant experience.

Location

2169 86th St, 2nd FL, Brooklyn, NY 11214 (Swift Home Care)

Schedule

Monday-Friday 9:00AM-5:00PM Onsite

Position Overview

Our Coordination department is seeking dedicated Scheduling Coordinators who have a high level of customer service to join our team in Brooklyn. As a Scheduling Coordinator, you will play a critical role in ensuring the efficient and effective scheduling of our home health care staff to meet the needs of our patients. We are looking for individuals with both home care coordination experience and who are bilingual (English/Spanish, English/Creole or English/Russian). This is a great opportunity for someone who wants to take their experience to the next level. Join our growing team and help make a meaningful difference every day.

Responsibilities

• Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
• Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
• Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
• Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs.
• Maintain accurate and up-to-date scheduling records using HHA eXchange.
• Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
• Review and document temporary orders daily.
• Call existing patients monthly and document communication using internal templates.
• Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
• Provide general administrative support including answering phones, updating reports, and maintaining records.

Qualifications

• Prior experience in home care scheduling or healthcare coordination preferred.
• Will consider candidates in a high customer service, fast paced roles to train.
• Proficiency with HHA eXchange or similar scheduling platforms is a plus.
• Ability to demonstrate patience, care, and empathy.
• Excellent phone etiquette and communication skills.
• Bilingual (Spanish, Creole, Russian) is required.
• Must be comfortable working in a fast-paced, team-oriented environment.

Employee Perks

• Comprehensive Health, Vision, Dental Benefits
• 401k Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time + more

Why Choose Us

At Ultimate Care, we are dedicated to fostering a people‑centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement!

At Ultimate Care and our affiliates, we’re committed to creating a diverse, inclusive, and authentic workplace. If you’re enthusiastic about the role but don’t meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Equal Opportunity Statement

Ultimate Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.

Recruiter Policy

Ultimate Care does not accept resumes from unsolicited search firms nor recruiters.