Homecare Operations Coordinator

Topaz HR Advisory; New York (NY); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Professional growth opportunities

Collaborative office environment

Job summary

Topaz HR is seeking proactive Staffing Coordinators to oversee daily caregiver scheduling and ensure uninterrupted home care services. You will coordinate HHAs, verify EVV, and resolve scheduling challenges, supporting patients, families, and clinical teams in a fast-paced environment.

The role requires strong organizational and communication skills, the ability to multitask, and ownership of ensuring every patient receives the care they need. Position is full-time in Williamsburg, NY.

Qualifications

• Experience in healthcare scheduling or care coordination preferred.

Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications.
• Monitor daily schedules and resolve callouts, shortages, conflicts, and last-minute coverage needs.
• Coordinate start-of-care scheduling for new patients.
• Verify EVV and use scheduling software to manage schedules.
• Investigate missed or late visits and ensure continuity of care.
• Maintain accurate scheduling records and case notes.
• Communicate scheduling updates with caregivers, patients, families and staff.
• Act as liaison between patients, caregivers, nurses and administration.
• Monitor scheduling performance and operational metrics.
• Escalate clinical or complex scheduling issues to appropriate teams.
• Ensure scheduling activities comply with agency policies and payer guidelines.

Skills

Organizational skills

Communication

Multitasking

Attention to detail

Problem solving

Typing speed 40 WPM

Bilingual (Spanish/Russian)

Team collaboration

Education

High school diploma or equivalent

Tools

HHAeXchange

EVV

Salesforce

Microsoft Office 365

Job description

Position Overview

A leading Homecare provider is seeking proactive Staffing Coordinators to oversee daily caregiver scheduling and ensure consistent, uninterrupted home care services. This position plays a vital role in coordinating caregiver coverage, resolving scheduling challenges, and supporting patients, caregivers, and clinical teams in a fast-paced environment. The ideal candidate thrives under pressure, excels at multitasking, communicates effectively, and takes ownership of ensuring every patient receives the care they need.

Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications
• Monitor daily schedules and proactively resolve callouts, staffing shortages, scheduling conflicts, and last‑minute coverage needs
• Coordinate start‑of‑care scheduling for new patients
• UtilizeHHAeXchangeto manage schedules, verify Electronic Visit Verification (EVV), and resolve scheduling discrepancies
• Investigate and follow up on missed, incomplete, or late visits to ensure continuity of care
• Maintainaccuratescheduling records, case notes, and service documentation
• Communicate scheduling updates with caregivers, patients, families, and internal team members
• Serve as a liaison between patients, caregivers, nurses, and administrative staff
• Monitor scheduling performance and operational metrics, including missed visits and staffing efficiency
• Escalate clinical concerns or complex scheduling issues to theappropriate team
• Ensure scheduling activitiescomply withagency policies and payer guidelines

Qualifications

• High school diploma or equivalent required
• Previousexperience in healthcare scheduling, staffing coordination, home health, or a related healthcare environment preferred
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment
• Excellent verbal and written communication skills
• Strong problem‑solving and critical‑thinking abilities
• High attention to detail and ability to work independently
• Proficiencywith Microsoft Office 365 and general computer applications
• Minimum typing speed of 40 WPM
• Experience withHHAeXchange, EVV systems, Salesforce, or similar scheduling software is preferred
• Bilingual in Spanish, Russian, or another language commonly spoken in the NYC area is a plus
• Reliable attendance, flexibility to work overtime and dependable transportation arerequired

Compensation & Benefits

• $25–$30 per hour (based on experience) + bonus (based on performance)
• Full‑time employment in Williamsburg NY
• Opportunities for professional growth and career advancement
• Supportive and collaborative office environment

EEO Statement

Topaz HR is an Equal Opportunity Employer, and we do not discriminate based on race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.

Please Note

Topaz HR is managing the recruitment process for this opportunity. Additionalinformation about the organization will be shared with qualified candidates during the interview process. All hiring decisions will be made directly by the employer.