Staff UX Researcher: Experience Quality Leader

Etsy; United States; Hybrid; USD 171,000 - 231,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Competitive benefits

Job summary

Etsy is seeking a Staff UX Researcher to shape and raise the quality of experiences across our marketplace. You will lead research and measurement to help teams build usable, distinctive, and polished buyer and seller journeys.

This role owns a cross-functional research program, partnering with Product, Design, Engineering, Analytics, and Research, translating evidence into priorities and roadmaps that improve the customer experience across core flows.

Qualifications

• 5+ years conducting product research.
• Strong quantitative research expertise, including crafting detailed surveys and measurement frameworks, applying appropriate statistical methods, and interpreting comparative or longitudinal data.
• Expertise and judgment to select the right qualitative and quantitative approaches to sophisticated questions.
• Deep knowledge of usability research and the ability to translate an abstract concept like experience quality into clear, measurable dimensions.
• A track record of developing durable research programs, not just individual study plans, across complex and ambiguous problem spaces.
• Connect customer evidence, product data, and external signals into a clear point of view and actionable recommendations.
• Strong communication and influence skills, including aligning senior partners and communicate research in terms of decisions, priorities, and tradeoffs.
• Experience with design systems, usability measurement, benchmarking, and large-scale UX transformation is helpful.

Responsibilities

• Define experience quality and set the research and measurement strategy for UX modernization across Etsy.
• Build and lead a repeatable benchmarking program for core Etsy buyer and seller flows, measuring experiences over time and against ecommerce experience standards.
• Establish important baselines and success measures spanning usability, task completion, efficiency, customer perception, and other relevant experience-quality signals.
• Lead mixed-methods research that identifies and prioritizes experience gaps and evaluates modernized product experiences.
• Integrate quantitative and qualitative research with behavioral data, customer-experience tracking, competitive intelligence, and existing Etsy research.
• Translate complex evidence into clear recommendations that influence product roadmaps, design standards, and investment decisions across teams.
• Create scalable methods, tools, reporting practices, and guidance that enable teams to assess experience quality consistently.
• Partner with and mentor researchers across Etsy, strengthening mixed-methods practice and elevating the organization’s approach to usability measurement.
• Of course, this is just a sample of the kinds of work this role will require. You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Skills

5+ years of product research

Quantitative research

Qualitative research

Usability research

Research program development

Cross-functional collaboration

Communication and influence

Design systems familiarity

Job description

Etsy is seeking a Staff UX Researcher to shape and raise the quality of experiences across our marketplace. You will lead research and measurement to help teams build usable, distinctive, and polished buyer and seller journeys.

This role owns a cross-functional research program, partnering with Product, Design, Engineering, Analytics, and Research, translating evidence into priorities and roadmaps that improve the customer experience across core flows.