Senior UX Researcher

The Mom Project; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

3rd-Party Employer of Record

Medical benefits

Dental benefits

401k

Job summary

The Mom Project seeks a seasoned UX Researcher to empower our Community squad on Discover and Search initiatives. You will partner with product, design, engineering, and analytics to uncover learning opportunities and shape evidence-based decisions.

You will lead research across discovery to delivery, translating findings into practical guidance that informs product direction and improves user experiences for Etsy buyers and sellers alike.

Qualifications

• Demonstrates deep understanding of research approaches and modern trends in web/app design.
• Ability to build cross-functional relationships and craft collaborative strategies.
• Experience leading research across discovery to delivery in product development.
• Engaging storyteller, clear communicator, able to persuade with a customer-centric lens.
• Ambitious, meticulous, capable of juggling multiple projects.
• Passionate about learning and solving problems to enable innovative solutions.

Responsibilities

• Identify foundational and tactical learning opportunities with product, design, engineering, and analytics partners.
• Help the team make informed product decisions through research insights.
• Partner across the business to translate findings into actionable recommendations.

Skills

Research methods

Relationship building

User research leadership

Storytelling & communication

multitasking

Learning & problem solving

Job description

About The Team

This role will support the Community squad on the Discover and Search initiative. This team is responsible for continuing Etsy's investment in learning about what kinds of product solutions are effective at fostering Human Connection among Etsy buyers and sellers.

About The Team

This role will support the Community squad on the Discover and Search initiative. This team is responsible for continuing Etsy's investment in learning about what kinds of product solutions are effective at fostering Human Connection among Etsy buyers and sellers.

About The Role

The person in this role with partner closely with product, design, engineering and analytics partners to identify foundational and tactical learning opportunities to help the team make informed product decisions

Requirements - Must-Haves

• Demonstrates an in-depth understanding of a range of research approaches, balancing speed and precision, and a deep understanding of modern trends in Web and app design
• High comfort level building relationships across the business and co-creating strategies that consider customer and business implications
• Experience leading research at different parts of the product development process, from discovery to delivery
• Engaging storyteller and clear communicator, with the ability to hold your own in a meeting and persuade others to take action through a customer-centric lens
• Ambitious, meticulous, and able to balance multiple projects at a time
• Passionate about learning and problem solving that enables innovative approaches to finding solutions.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks

• Perks are available through our 3rd-Party Employer of Record (Available upon completion of waiting period for eligible arrangements)

Benefits

• Medical, Dental, and 401k (no match)