Staff Technical Product Manager, AI-Powered Care Platform

Chewy

Bellevue (WA)

On-site

USD 166,000 - 265,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental & Vision

Life insurance

401(k)

Job summary

Chewy in Bellevue, WA is seeking a Staff Technical Product Manager to set the product vision for a large customer care platform, guiding ambiguous technical space toward customer and agent value. You will partner with engineering, design, data science, and analytics to shape roadmaps, architectural decisions, and investment priorities, delivering scalable, reliable, and data-driven outcomes.

The role emphasizes leadership through influence, AI-enabled care, and alignment across teams to drive

Qualifications

8+ years of product management experience.
Deep understanding of system architecture, APIs, databases, and distributed systems.
Experience with AI, machine learning, automation, or data-intensive products.

Responsibilities

Set the vision for a large system or platform and champion the long-term product strategy.
Own product strategy and roadmaps, connecting investments to enterprise priorities.
Identify opportunities where shared platforms or data products unlock value across teams.
Shape technical direction and collaborate with engineers, architects, and data scientists.
Guide architectural tradeoffs and ensure alignment with product strategy and platform goals.