Healthcare Programs Lead — Strategy & Delivery

Chewy; Bellevue (WA); On-site; USD 149,000 - 245,000; Full time

Benefits offered by this job

Medical/Rx insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Hospital indemnity

Critical illness insurance

Vacation/paid time off

Job summary

Chewy in Bellevue, WA, seeks an Associate Director of Program Management (Healthcare) to lead healthcare programs across Rx, Vet Diet, Chewy Vet Care, and CarePlus. You will partner with Business, Product, Operations, and Customer Care to drive outcomes and optimize costs, while guiding a team of program managers and aligning multiple stakeholders to a shared roadmap.

The role requires a seasoned leader with experience in regulated or multi-stakeholder environments, strong program management

Qualifications

• 7+ years of experience in project/program management
• Ability to engage a cross-functional team and communicate across functional teams
• PMP or Six Sigma certified
• Strong leadership, problem solving and analytical skills
• Excellent presentation skills with Microsoft Word, Excel, and PowerPoint

Responsibilities

• Lead Healthcare program management efforts across Rx, Vet Diet, Chewy Vet Care, and CarePlus
• Partner with Business, Product, Operations, and Customer Care leaders to improve key outcomes such as Contact Rate, Cost, and retention
• Translate customer journey insights into prioritized, scalable cross-functional initiatives
• Deliver measurable improvements across Healthcare KPIs
• Collaborate with Customer Service leaders across Operations, Training, Technology, HR, and other functions to ensure alignment on deliverables and timelines
• Lead the identification and implementation of program management processes and governance mechanisms to support Healthcare initiatives
• Track key milestones and manage detailed program plans to drive execution, accountability, and Customer Service readiness
• Communicate program status updates to Customer Care leadership and Healthcare stakeholders
• Identify areas of risk for poor customer experience and partner with business owners to address and remediate prior to launch
• Manage interdependencies across Healthcare initiatives to ensure risks and impacts are proactively surfaced
• Foster collaboration, strategic alignment, and integrated planning across senior stakeholders

Skills

Cross-functional leadership

Program management

Change management

Communication

Leadership

Analytical skills

Travel readiness

Education

Bachelor’s degree in Business Administration, Finance, Operations Management or related quantitative degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Chewy in Bellevue, WA, seeks an Associate Director of Program Management (Healthcare) to lead healthcare programs across Rx, Vet Diet, Chewy Vet Care, and CarePlus. You will partner with Business, Product, Operations, and Customer Care to drive outcomes and optimize costs, while guiding a team of program managers and aligning multiple stakeholders to a shared roadmap.

The role requires a seasoned leader with experience in regulated or multi-stakeholder environments, strong program management