Staff Tech Ops & Automation Engineer

Inspire; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Inspire is seeking a Staff Technology Operations Engineer to lead cross-functional teams in designing, executing, and improving ITIL/SDLC processes, automations, and integrations across multiple domains. You will mentor teammates and champion operational excellence while partnering with vendors and engineering to optimize technology platforms and support the end-to-end commercial lifecycle.

As a subject matter expert in at least two core areas, you will own release readiness, troubleshoot

Qualifications

• Strongly Desired: 4 Year Degree and/or Bachelor’s Degree in Computer Science or related field
• 10 to 12 years of progressive, relevant IT experience such as system configuration and implementation
• Expert knowledge of relevant applications and technical platforms
• Expert experience with Microsoft Operating Systems and associated software such as Microsoft Office
• Expert knowledge with ITSM frameworks such as ITIL
• Proficient knowledge of at least two other operating systems such as iOS, Android, Linux etc.
• Proven track record of supporting multi-modal and geographical disparate locations
• Practical experience in building business and technical requirements

Responsibilities

• Effectively design, continuously improve, coordinate and complete all tasks necessary for successful execution, ensuring all assigned work is delivered on time using runbooks, automations, artificial intelligence, and established processes.
• Expert in two (or more) Technology Operations domains such as Point of Sale, Back Office Systems, Payments, Menu Systems etc., with strong knowledge in the remaining domains, across multiple concurrent workstreams.
• Strong understanding of remote deployment tools, software integration methodologies, SDLC and similar, including the capability to write, at a high level, the necessary scripting in company used languages (such as PowerShell and Python) and design and execute necessary API integrations to support owned platforms.
• Knowledge in, and of the uses of, Machine Learning, Artificial Intelligence and Robotic Process Automation.
• Clearly and accurately communicate with customers, stakeholders, engineering teams and leaders regarding supported technology, capability optimization and future capabilities.
• Own vendor relationships, heavily influence the vendor’s roadmap, drive & execute commercial negotiations, and ensure vendors meet commitments.

Skills

Leadership

Communication

Problem solving

Mentoring

ITIL/SDLC

Cross-functional collaboration

Education

Bachelor’s Degree in Computer Science or related field

4 Year Degree

Tools

PowerShell

Python

Job description

Inspire is seeking a Staff Technology Operations Engineer to lead cross-functional teams in designing, executing, and improving ITIL/SDLC processes, automations, and integrations across multiple domains. You will mentor teammates and champion operational excellence while partnering with vendors and engineering to optimize technology platforms and support the end-to-end commercial lifecycle.

As a subject matter expert in at least two core areas, you will own release readiness, troubleshoot