Staff Systems Engineer: AI-Powered Collaboration Platforms

Visa; Austin (TX); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Visa's Digital Media Engineering team seeks a Staff Systems Engineer to advance collaboration platforms and AI-enabled experiences across the enterprise. You will lead platform integrations, AI agents, Copilot adoption, and governance for Teams and related services while shaping the enterprise collaboration roadmap.

You’ll partner with security, workplace technology, and product teams to deliver scalable, secure solutions that improve productivity and user experiences across Visa’s global

Qualifications

• Strong systems engineering experience supporting enterprise platforms and services.
• Experience with APIs, platform integrations, automation frameworks, workflow technologies, scripting, or enterprise application ecosystems.
• Familiarity with cloud platforms, modern collaboration technologies, observability practices, analytics platforms, and solution architecture principles.
• Experience evaluating, implementing, developing, or governing AI-powered capabilities, conversational agents, enterprise bots, Copilot experiences, intelligent automation, or digital assistants.
• Experience supporting the full lifecycle of AI agents, bots, applications, or platform extensions from ideation and governance through deployment and adoption.
• Experience defining roadmaps, evaluating emerging technologies, or influencing platform strategy within enterprise technology environments.
• Experience with analytics, observability, telemetry, monitoring, operational intelligence, or service-health platforms used to improve user experience and operational effectiveness.
• Experience with Microsoft 365, Microsoft Teams, Power Platform, Azure services, or comparable enterprise collaboration ecosystems is preferred but not required.
• Demonstrated ability to translate business needs into scalable platform capabilities and user experiences.
• Strong analytical, communication, stakeholder engagement, and problem-solving skills.
• Curiosity, adaptability, and a passion for learning emerging technologies.

Responsibilities

• Serve as a technical and product SME for collaboration platforms, focusing on Microsoft Teams and the Microsoft 365 ecosystem.
• Own and help define the collaboration platform roadmap, improving productivity, user experience, and efficiency through emerging capabilities.
• Design and implement platform integrations, APIs, automation workflows, and custom collaboration capabilities.
• Develop custom Teams applications, workflow solutions, and platform enhancements.
• Partner with business and tech teams to leverage AI, automation, and intelligent workflows across collaboration platforms.
• Identify, develop, test, govern, and deploy AI agents that automate workflows and deliver measurable value.
• Establish lifecycle management and governance for AI agents, Teams apps, bots, and extensions.
• Drive adoption of Copilot, AI-powered experiences, and intelligent meeting features.
• Define observability, analytics, and reporting to monitor platform health and adoption.
• Monitor industry trends and vendor roadmaps to shape Visa's platform strategy.
• Develop proofs of concept and innovation initiatives to validate value for the roadmap.
• Collaborate with security, infrastructure, and workplace technology teams to deliver compliant, scalable solutions.

Skills

Systems engineering

APIs & integrations

Automation frameworks

Scripting / automation

Cloud platforms & observability

AI-powered capabilities

AI agents / bots lifecycle

Roadmaps & platform strategy

Analytics / telemetry / monitoring

Microsoft 365 / Teams / Azure

Communication & stakeholder engagement

Curiosity & learning

Job description

Visa's Digital Media Engineering team seeks a Staff Systems Engineer to advance collaboration platforms and AI-enabled experiences across the enterprise. You will lead platform integrations, AI agents, Copilot adoption, and governance for Teams and related services while shaping the enterprise collaboration roadmap.

You’ll partner with security, workplace technology, and product teams to deliver scalable, secure solutions that improve productivity and user experiences across Visa’s global