Staff Systems Engineer, Collaboration Platforms & AI

Visa; Austin (TX); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Visa's Digital Media Engineering team seeks a Staff Systems Engineer to advance collaboration platforms and AI-enabled experiences across the enterprise. You will lead platform integrations, AI agents, Copilot adoption, and governance for Teams and related services while shaping the enterprise collaboration roadmap.

You’ll partner with security, workplace technology, and product teams to deliver scalable, secure solutions that improve productivity and user experiences across Visa’s global

Qualifications

• Strong systems engineering experience supporting enterprise platforms and services.
• Experience with APIs, platform integrations, automation frameworks, workflow technologies, scripting, or enterprise application ecosystems.
• Familiarity with cloud platforms, modern collaboration technologies, observability practices, analytics platforms, and solution architecture principles.
• Experience evaluating, implementing, developing, or governing AI-powered capabilities, conversational agents, enterprise bots, Copilot experiences, intelligent automation, or digital assistants.
• Experience supporting the full lifecycle of AI agents, bots, applications, or platform extensions from ideation and governance through deployment and adoption.
• Experience defining roadmaps, evaluating emerging technologies, or influencing platform strategy within enterprise technology environments.
• Experience with analytics, observability, telemetry, monitoring, operational intelligence, or service-health platforms used to improve user experience and operational effectiveness.
• Experience with Microsoft 365, Microsoft Teams, Power Platform, Azure services, or comparable enterprise collaboration ecosystems is preferred but not required.
• Demonstrated ability to translate business needs into scalable platform capabilities and user experiences.
• Strong analytical, communication, stakeholder engagement, and problem-solving skills.
• Curiosity, adaptability, and a passion for learning emerging technologies.

Responsibilities

• Serve as a technical and product SME for collaboration platforms, focusing on Microsoft Teams and the Microsoft 365 ecosystem.
• Own and help define the collaboration platform roadmap, improving productivity, user experience, and efficiency through emerging capabilities.
• Design and implement platform integrations, APIs, automation workflows, and custom collaboration capabilities.
• Develop custom Teams applications, workflow solutions, and platform enhancements.
• Partner with business and tech teams to leverage AI, automation, and intelligent workflows across collaboration platforms.
• Identify, develop, test, govern, and deploy AI agents that automate workflows and deliver measurable value.
• Establish lifecycle management and governance for AI agents, Teams apps, bots, and extensions.
• Drive adoption of Copilot, AI-powered experiences, and intelligent meeting features.
• Define observability, analytics, and reporting to monitor platform health and adoption.
• Monitor industry trends and vendor roadmaps to shape Visa's platform strategy.
• Develop proofs of concept and innovation initiatives to validate value for the roadmap.
• Collaborate with security, infrastructure, and workplace technology teams to deliver compliant, scalable solutions.

Skills

Systems engineering

APIs & integrations

Automation frameworks

Scripting / automation

Cloud platforms & observability

AI-powered capabilities

AI agents / bots lifecycle

Roadmaps & platform strategy

Analytics / telemetry / monitoring

Microsoft 365 / Teams / Azure

Communication & stakeholder engagement

Curiosity & learning

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa's Digital Media Engineering team is seeking a Staff Systems Engineer, Collaboration Platforms & AI to help shape the future of Visa’s enterprise collaboration. This role combines systems engineering, platform ownership, AI enablement, and technology innovation to help drive the evolution of Microsoft Teams and related collaboration technologies across the enterprise. The successful candidate will serve as a technical leader responsible for evaluating emerging capabilities, developing platform integrations and extensibility solutions, advancing AI-powered experiences, and assist defining Visa's collaboration platform roadmap. While deep Microsoft Teams expertise is not required on day one, candidates should possess strong engineering fundamentals, technical curiosity, and a passion for improving workplace experiences through technology. This individual will help drive the evolution of Visa's collaboration platform ecosystem through AI-powered experiences, platform extensibility, operational intelligence, workflow automation, and emerging collaboration technologies to deliver innovative capabilities that improve how employees communicate, collaborate, and get work done.

Key Responsibilities

• Serve as a technical and product subject matter expert for collaboration platforms, with a primary focus on Microsoft Teams and the broader Microsoft 365 ecosystem.
• Own and help define the collaboration platform roadmap, identifying opportunities to enhance employee productivity, user experience, operational efficiency, and business outcomes through emerging technologies and platform capabilities.
• Design and implement platform integrations, APIs, automation workflows, extensibility solutions, and custom collaboration capabilities that improve employee productivity and business outcomes.
• Develop custom Teams applications, workflow solutions, and platform enhancements that extend collaboration capabilities and address business needs.
• Partner with business and technology teams to identify opportunities to leverage AI, automation, and intelligent workflows across collaboration platforms.
• Partner with business stakeholders to identify, develop, test, govern, and deploy AI agents that automate workflows, improve productivity, and deliver measurable value across the enterprise.
• Establish lifecycle management and governance processes for AI agents, Teams applications, bots, and platform extensions, including intake, review, security assessment, deployment, monitoring, and ongoing optimization.
• Drive adoption of Microsoft Copilot, AI-powered collaboration capabilities, intelligent meeting experiences, and future workplace innovations.
• Define and implement observability, operational intelligence, analytics, and reporting capabilities that provide actionable insights into platform health, reliability, performance, utilization, adoption, and user experience across Microsoft Teams Rooms and collaboration services.
• Monitor industry trends, vendor roadmaps, competitive offerings, and emerging technologies to help shape Visa's collaboration platform strategy and future-state vision.
• Develop proofs of concept, pilot programs, and innovation initiatives that evaluate emerging capabilities, validate business value, and inform the future collaboration platform roadmap.
• Partner with voice, events, and workplace technology teams to advance AI-enabled experiences across Teams Voice, Town Hall, meetings, broadcast, and collaboration services.
• Collaborate with Security, Infrastructure, Workplace Technology, Digital Product, and End User Computing teams to deliver compliant, scalable, and secure solutions.
• Act as an engineering escalation point for complex collaboration platform challenges and emerging technology opportunities.

Desired Experience

• Strong systems engineering experience supporting enterprise platforms and services.
• Experience with APIs, platform integrations, automation frameworks, workflow technologies, scripting, or enterprise application ecosystems.
• Familiarity with cloud platforms, modern collaboration technologies, observability practices, analytics platforms, and solution architecture principles.
• Experience evaluating, implementing, developing, or governing AI-powered capabilities, conversational agents, enterprise bots, Copilot experiences, intelligent automation, or digital assistants.
• Experience supporting the full lifecycle of AI agents, bots, applications, or platform extensions from ideation and governance through deployment and adoption.
• Experience defining roadmaps, evaluating emerging technologies, or influencing platform strategy within enterprise technology environments.
• Experience with analytics, observability, telemetry, monitoring, operational intelligence, or service-health platforms used to improve user experience and operational effectiveness.
• Experience with Microsoft 365, Microsoft Teams, Power Platform, Azure services, or comparable enterprise collaboration ecosystems is preferred but not required.
• Demonstrated ability to translate business needs into scalable platform capabilities and user experiences.
• Strong analytical, communication, stakeholder engagement, and problem-solving skills.
• Curiosity, adaptability, and a passion for learning emerging technologies.

Qualifications

Basic Qualificati

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.