Staff Software Engineer, Real-Time Remote Assistance

SupportFinity™; Seattle (WA); Remote; USD 232,000 - 258,000; Full time

Job summary

Uber is seeking a Staff Software Engineer for Remote Assistance to lead the long-term architecture of the RA platform. You will own major technical domains and collaborate with autonomy partners worldwide to scale and harden real-time systems.

You will mentor engineers, drive architectural initiatives, and communicate updates to executives while guiding KPIs, reliability, latency, and operator clarity across the organization.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• Seven or more years of software engineering experience building large-scale backend systems.
• Proven ability to set technical direction across teams and deliver high quality distributed systems.

Responsibilities

• Define and evolve foundational RA architectures including platforms for real time data ingestion, autonomy state representation, operator workflow support, partner integration, and long term scalability.
• Work closely with engineering teams across AM&D, maps, infrastructure, mobility experience, and other partner groups to align RA capabilities with broader autonomy and rider experience priorities.
• Collaborate directly with external autonomy companies to develop integration approaches, negotiate technical interfaces, and guide joint solutions that improve safety and clarity of autonomous operations.
• Help driving major architectural initiatives that prepare RA for increasing complexity, wider partner support, and global scale.
• Mentor engineers across the organization and elevate engineering quality through strong design and architectural guidance.
• Contribute to internal and external strategic communication including preparing technical updates for Uber executives, documenting architectural decisions, and representing RA in cross company technical forums.
• Help defining instrumentation, establish KPIs, and use operational and user insights to guide continuous improvement in reliability, latency, decision quality, and operator clarity.

Skills

Software engineering

Distributed systems

Technical leadership

Real-time data

Education

Bachelor's degree in Computer Science or Engineering

Job description

Uber is seeking a Staff Software Engineer for Remote Assistance to lead the long-term architecture of the RA platform. You will own major technical domains and collaborate with autonomy partners worldwide to scale and harden real-time systems.

You will mentor engineers, drive architectural initiatives, and communicate updates to executives while guiding KPIs, reliability, latency, and operator clarity across the organization.