Staff Software Engineer, Full Stack (Agent Experience)

Affirm; St. Louis (MO); Remote; USD 200,000 - 275,000; Full time

Job summary

A leading company is seeking a Staff Software Engineer, Full Stack to enhance customer and agent experiences using Generative AI technologies. The role involves setting technical strategy, collaborating across teams, and developing talent within the team. This position offers a competitive salary and comprehensive benefits, including healthcare and equity rewards.

Benefits

Comprehensive healthcare

Flexible stipends

Generous time off

Employee stock purchase plan

Qualifications

• 8+ years of experience as a software engineer.
• Proficiency in backend systems at scale.

Responsibilities

• Set technical strategy for the team on a year-long horizon.
• Collaborate across teams in the product development lifecycle.
• Own team’s operations and availability.

Skills

Python

Kotlin

AWS

MySQL

Kubernetes

React

Vue

Communication

Education

Bachelor’s degree in a related field

Job description

Staff Software Engineer, Full Stack (Agent Experience)

Join to apply for the Staff Software Engineer, Full Stack (Agent Experience) role at Affirm

Role Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or interest. The Agent Enablement team ensures our 2000+ customer service agents have the right tools at the right time to support millions of customers. Our diverse team of 25 engineers across North America applies the latest Generative AI technologies to enhance customer and agent experiences.

What You'll Do

• Set technical strategy for your team on a year-long horizon, aligning it with critical, business-impacting projects.
• Collaborate across teams in the product development lifecycle with product management, design, and analytics to ensure technical sustainability, risks, and trade-offs are well understood and managed.
• Act as a force-multiplier by defining and advocating for effective technical solutions and operational processes.
• Own your team’s operations and availability, ensuring proper monitoring, triage rotations, playbooks, policies, testing, and alerting to support stability and on-call efforts.
• Foster a culture of quality and ownership by setting code review and design standards, and advocating for them through writing and tech talks.
• Develop talent in your team by providing feedback, guidance, and leading by example.

What We Look For

• 8+ years of experience as a software engineer.
• Proficiency in designing, developing, and launching backend systems at scale using Python, Kotlin, AWS, MySQL, and Kubernetes.
• Experience developing web applications with declarative UI frameworks like React or Vue.
• Ability to support teammates in daily tasks and long-term technical growth.
• Experience delivering major features or system components, deprecating functionality, and writing high-quality, understandable code.
• Comfort with ambiguity and understanding of both low-level language idioms and large system architecture.
• Proven ability to gather and iterate on feedback from peers and cross-functional teams.
• Strong verbal and written communication skills for effective collaboration.
• Practical experience or a Bachelor’s degree in a related field.

Additional Details

Base Pay Grade: P
Equity Grade: 13

Compensation includes base pay, equity rewards, stipends for health, wellness, tech, and benefits like medical, dental, and vision coverage. U.S. salary range varies by state, from $200,000 to $275,000 annually.

Location & Benefits

Remote within the US, with occasional office requirements for some roles. Benefits include comprehensive healthcare, flexible stipends, generous time off, and an employee stock purchase plan.

Equal Opportunity & Inclusion

Affirm is committed to an inclusive interview process and provides accommodations for candidates with disabilities. We consider qualified applicants with arrest and conviction records, in accordance with local laws.

Additional Information

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and IT