Staff Software Engineer, Endpoint Escalations (Windows)

SentinelOne; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical coverage

EAP

Gym reimbursement

RSU program

401K

Life Insurance

Disability Insurance

Volunteer time off

Paid holidays

Parental leave

Town halls

Job summary

SentinelOne is seeking a Staff Software Engineer, Endpoint Escalations, to serve as the technical backbone for our most critical customer incidents involving the Windows EDR agent. You will diagnose complex failures at code and OS levels, communicate findings to senior stakeholders, and drive permanent fixes through collaboration with engineering, QA, support, and product teams.

The role requires deep Windows internals knowledge, strong C/C++ debugging skills, and exceptional customer

Qualifications

• 8+ years of hands-on technical experience handling complex customer escalations.
• Experience reading, debugging, and patching C/C++ code to resolve issues.
• Deep knowledge of Windows internals: kernel/user-mode boundary, drivers, processes, memory, file systems.

Responsibilities

• Serve as the technical backbone for critical customer incidents involving Windows endpoint agent.
• Diagnose complex failures at code and OS levels and communicate findings to customers and leadership.
• Lead root-cause analysis and drive permanent fixes with cross-functional teams.
• Build tooling and runbooks to accelerate future escalations and triage.
• Mentor teams on Windows internals and debugging practices.

Skills

C/C++ debugging

Windows internals

Customer escalations

Linux/macOS experience

Debugging methodology

Mentoring teams

Tools

WinDbg

Dump analysis

Endpoint backend

Job description

SentinelOne is seeking a Staff Software Engineer, Endpoint Escalations, to serve as the technical backbone for our most critical customer incidents involving the Windows EDR agent. You will diagnose complex failures at code and OS levels, communicate findings to senior stakeholders, and drive permanent fixes through collaboration with engineering, QA, support, and product teams.

The role requires deep Windows internals knowledge, strong C/C++ debugging skills, and exceptional customer