Staff Software Engineer

Opencall; United States; Hybrid; USD 180,000 - 260,000; Full time

Job summary

Opencall is building AI call centers for medical services, delivering faster, cheaper, more reliable customer experiences at enterprise scale. As Staff Software Engineer, you will lead technically, partner with founders and product teams, and drive scalable solutions across our realtime voice, dashboard, and analytics stack.

You will own the technical direction, help shape architecture, and mentor engineers while delivering end-to-end improvements with high autonomy in a fast-growing startup

Qualifications

• Experience designing and scaling distributed systems and infrastructure in production environments.
• Experience building real-time systems, telephony/SIP infrastructure, video chat platforms, data engineering platforms, or other latency-sensitive applications.
• Experience operating production systems in cloud environments (AWS, GCP, Azure, etc.).
• Experience working in early-stage environments with high autonomy and ambiguous requirements.

Responsibilities

• Own technical direction and architecture for scalable AI systems.
• Collaborate with founders, product, and engineering teams.
• Deliver reliable systems across realtime voice platform and analytics pipeline.

Skills

Distributed systems design

Real-time/latency-sensitive apps

Cloud platforms (AWS/GCP/Azure)

Autonomy in early-stage environments

Tools

Telephony/SIP infrastructure

Video chat platforms

Realtime analytics platforms

Job description

Overview

At Opencall, we’re building AI call centers for medical services.

We’re solving a unique challenge: pushing the limits of AI at millisecond performance to have the best human-like customer service experience at enterprise scale. Our AI is faster, cheaper, more powerful, and more reliable than anything else on the market. We’re looking for versatile engineers to help scale our proprietary system from millions of calls to billions of calls annually and build out new product lines that our customers are already asking for.

Role: Staff Software Engineer

As a Staff Software Engineer at OpenCall, you’ll operate as a technical leader within the engineering team. You’ll partner closely with founders, product, and engineering to identify the highest-impact problems, define technical direction, and deliver scalable solutions.

Key Responsibilities

You’ll work across our realtime voice platform, customer dashboard, agent runtime, and analytics pipeline, balancing product needs with the technical requirements of building reliable AI systems at scale.

• Technical Ownership

• Architecture & Scale

• Leadership

Qualifications

• Education

• Experience

Requirements

• Staff-Level Expectations

• Technical Skills

• Soft Skills

Nice to Haves

• Experience designing and scaling distributed systems and infrastructure in production environments.

• Experience building real-time systems, telephony/SIP infrastructure, video chat platforms, data engineering platforms, or other latency-sensitive applications..

• Experience operating production systems in cloud environments (AWS, GCP, Azure, etc.).

• Experience working in early-stage environments with high autonomy and ambiguous requirements.

FAQ

What motivates us?

• We hate bad customer service and the “press 1, press 2” headache. Let’s get end customers what they want without the suffering.

Company outlook?

• We have more customers than we can handle. That’s why we need you!

Can I work from anywhere?

• We prefer candidates in San Francisco or New York, but are open to exceptional remote applicants.