Staff SIEM Support Engineer – On‑Site (6h blocks)

Zoomcar; Sunnyvale (CA); On-site; USD 110,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

11 paid holidays

Vacation time and sick leave

Job summary

Fortinet is looking for a Staff Technical Support Engineer to join the FortiSIEM team in Sunnyvale, California. In this role, you will provide technical support and manage customer expectations through various communication channels.

The ideal candidate will have a robust background in Linux and Windows administration, along with strong troubleshooting skills. The role offers a salary range of $110,000-$134,000, comprehensive benefits, and the opportunity to be part of a dynamic and innovative team.

Qualifications

• 6-8 years of relevant industry experience.
• 3-4 years of network support experience in NOC or SOC.
• Experience in 24x7 operation support environments.

Responsibilities

• Provide technical support for FortiSIEM customers via voice, email, and tickets.
• Manage support cases with full ownership.
• Reproduce customer environments using in-house lab equipment.

Skills

Linux administration

Windows administration

Virtualization technologies

Network security concepts

Troubleshooting skills

Communication skills

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

Elasticsearch

ClickHouse

Bash

Python

Job description

Fortinet is looking for a Staff Technical Support Engineer to join the FortiSIEM team in Sunnyvale, California. In this role, you will provide technical support and manage customer expectations through various communication channels.

The ideal candidate will have a robust background in Linux and Windows administration, along with strong troubleshooting skills. The role offers a salary range of $110,000-$134,000, comprehensive benefits, and the opportunity to be part of a dynamic and innovative team.