Staff Technical Support Engineer (FortiSIEM)

Zoomcar; Sunnyvale (CA); On-site; USD 110,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

11 paid holidays

Vacation time and sick leave

Job summary

Fortinet is looking for a Staff Technical Support Engineer to join the FortiSIEM team in Sunnyvale, California. In this role, you will provide technical support and manage customer expectations through various communication channels.

The ideal candidate will have a robust background in Linux and Windows administration, along with strong troubleshooting skills. The role offers a salary range of $110,000-$134,000, comprehensive benefits, and the opportunity to be part of a dynamic and innovative team.

Qualifications

• 6-8 years of relevant industry experience.
• 3-4 years of network support experience in NOC or SOC.
• Experience in 24x7 operation support environments.

Responsibilities

• Provide technical support for FortiSIEM customers via voice, email, and tickets.
• Manage support cases with full ownership.
• Reproduce customer environments using in-house lab equipment.

Skills

Linux administration

Windows administration

Virtualization technologies

Network security concepts

Troubleshooting skills

Communication skills

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

Elasticsearch

ClickHouse

Bash

Python

Job description

Fortinet is seeking a Staff Technical Support Engineer for the FortiSIEM team.

Job Responsibilities

• Providing technical support for FortiSIEM customers through voice calls, email, and support ticket system.
• Manage support cases through full lifecycle ownership:
  • Troubleshooting
  • Collect and analyze configuration, deployment, client infrastructure/topology, and FortiSIEM logs.
  • Reproduce customer environment using in-house lab equipment.
  • Provide solutions through detailed analysis.
  • Perform live troubleshooting with customers on production environments.
• Ensure customer expectations are set, managed and met.
• Judgment on when escalations to senior support engineers are necessary.
• Take weekend on‑call issues (P1) when scheduled.
• Identify, investigate, and document product and interoperability issues.
• Write knowledgebase articles.

Job Skills Required

• Strong background with Enterprise‑level experience in Linux and Windows administration
  • Installation, configuration, patching, upgrading and maintenance for enterprise
    • RHEL, Ubuntu, Rocky (preferred), SUSE
    • Windows Server 2016 – 2025
• Enterprise level experience with virtualization technologies
  • Hypervisors: Proxmox, KVM, Nutanix, Xen, VMware (vSphere, Esxi), Hyper‑V
• Knowledge of infrastructure optimization and capacity planning (plus).
• Strong understanding of OSI layers (1‑7), TCP/IP, routing and switching fundamentals, firewalls, VPN technologies.
• Network security concepts: IDS/IPS systems.
• Practical applied knowledge of protocols: SSH, Telnet, LDAP(s), HTTP(S), SSL/TLS, SMTP, SNMP, VNC, RDP, DNS, WMI, OMI.
• Practical experience with data platform technologies
  • Elasticsearch: install, configure, maintain
  • ClickHouse: install, configure, maintain
• Basic scripting and coding skills (plus)
  • Bash, Python (2.7 – 3.14), Expect, JavaScript, PowerShell
  • C++, Java
• Strong knowledge of SIEM and security/compliance practices and protocols.
• Knowledge of security vulnerabilities and mitigation.
• Knowledge of cloud‑based deployments/infrastructure
  • AWS, Azure, GCP (including cloud networking, security, hybrid deployments)
• Strong troubleshooting and analytical skills.
• Strong documentation discipline.
• Effective time management and prioritization discipline.
• Excellent written and verbal communication skills.
• Ability to de‑escalate and perform under pressure during client outages and incidents.
• Ability to work both independently and collaboratively.
• Ability to be on‑site 5 days a week for a block of 6 hours.

Work Experience

• At least 6 - 8 years of relevant industry experience.
• At least 3 - 4 years of network support experience (NOC, SOC, support).
• 1 year of software development experience is a plus.
• Experience in 24x7 operation support environments.
• Experience supported regulated or HA environments preferred.

Education

Bachelor’s degree in Computer Science or Information Systems with a concentration in Information Technology or equivalent enterprise experience.

The U.S. base salary range for this full‑time position is $110,000-$134,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

Must be authorized to work in the U.S. without sponsorship.

We encourage candidates from all backgrounds and identities to apply.