STAFF SERVICES ANALYST

California Department of Social Services; Los Angeles (CA); Hybrid; USD 43,088 - 70,040; Full time

Job summary

The California Department of Social Services is seeking a Staff Services Analyst for a hybrid position in Los Angeles. This role involves assisting in the preparation and administration of hearings, including communication with claimants and ensuring readiness of necessary documents. The ideal candidate is bilingual, possesses strong communication and analytical skills, and is dedicated to public service and community engagement. Salary ranges from $3,861 to $6,276 monthly, based on experience.

Qualifications

• Assist with creating hearing day reports and reviewing case documents.
• Communicate with claimants and ensure all required documents are obtained.
• Serve as a liaison and provide input during hearings.

Responsibilities

• Review complex cases and prepare them for hearings.
• Confirm attendance of claimants and assist with the hearing process.
• Analyze and resolve issues that arise during hearing days.

Skills

Communication

Analysis

Bilingual (Armenian/English)

Job description

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California Department of Social Services provided pay range

This range is provided by California Department of Social Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Position Details

Working Title:

Position Details

Job Code #: JC-488962
Position #(s): 800-432-5157-910
Working Title:

Staff Services Analyst
Classification:: STAFF SERVICES ANALYST
$3,861.00 - $4,839.00 A
$4,181.00 - $5,233.00 B
$5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1
Work Location: Los Angeles County

Telework: Hybrid
Job Type:: Permanent, Full Time

Department Information Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

We provide timely, independent and impartial due process hearings and produce timely, legally correct decisions. We maintain the integrity of the state hearing process, provide efficient administration of the state hearing process, communicate with counties, claimants, and others to achieve an efficient and effective state hearing process and identify and influence various issues that arise in the state hearings process that appear inconsistent with existing law or policy.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Job Description And Duties Assist with the creation of daily hearing day calendar report and review report for completion and missing cases to ensure all scheduled cases are reviewed and assigned to an Administrative Law Judge (ALJ) prior to hearing day. Reviews complex cases to determine hearing readiness, determine any missing documents, pending action items, or information that needs to be communicated to the claimant. Contact claimants prior to hearing to confirm attendance at hearing, explain hearing process, process any action requests, and assist the claimant with exhibits. Communicate with claimants, Programs, Counties, Authorized Representatives prior to hearing to ensure receipt of statements of position and claimant submitted documents needed for hearing. Verify contact information and interpreter needs and update the case accordingly. Armenian speaking claimants and receive incoming Armenian telephone inquiries and translate into English for staff. Act as an Armenian liaison with various county represenWork as a team to provide hearing day support for judges conducting hearings. Analyze hearing day problems to determine proper resolution. Communicate with counties to ensure availability of hearing representatives, resolve issues in which hearing representatives or ALJs are double booked, contact claimants and apply regulatory requirements to enter non-appearances as appropriate, assist judges with accessing technical support when needed, and act as liaison between the assigned ALJs and the parties.

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey .

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at [e-mail] For guidance on applying for a state job, visit Three Steps to a State Job .

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You will find additional information about the job in the Duty Statement .

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
  
  
  

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Supplemental Questionnaire – Required – Applicants that do not answer the three (3) questions listed below will not be considered for this job. Candidates are required to complete the Questionnaire (see questions below) in addition to completing an Examination/Employment Application (STD 678). When completing the Statement of Qualifications (SOQs), you must title the page “Statement of Qualifications” and include your name and the Job Control number at the top of each page. You must list each question and provide your answer below each question. When completing the SOQ please include all relevant experience, education, and training for each question and explain your answers thoroughly. Responses should be no longer than two pages in total length, single-spaced, and 12-point Arial font. A resume, cover letter, or other documents do not substitute for the SOQ. Applications submitted without the required SOQ will be considered incomplete and may not be considered for this position. Your SOQ must address the following questions:

• Describe how your education, work experience, training, and skills qualify you for this position as it applies to the duty statement.
• Describe your experience in dealing with a variety of individuals at all levels in an organization, including your ability to effectively communicate and interact both verbally and in writing.
• Describe in detail your experience interpreting and applying regulations, statutes, policies, and procedures. Please include a specific example of a work product you have produced.
  
  
  

Subject to fingerprinting and criminal record clearance by Department of Justice and Federal Bureau of Investigation.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history. If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/28/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services

California Department of Social Services

Attn: Classification and Pay

P.O.Box 944243

Sacramento , CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services

California Department of Social Services

Classification and Pay

744 P Street, MS 8-15-58

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.
  
  
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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