Support Staff

California Department of Health Care Services; Sacramento (CA); On-site; USD 42,731 - 53,501; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Employee Assistance Program

Job summary

A state healthcare department in Sacramento is seeking to hire Support Staff (Office Technician) to provide administrative support. The role requires managing confidential information, performing clerical tasks, and maintaining tracking systems. Applicants must demonstrate strong communication and organizational skills. The position is office-based and offers a salary range of $3,829 - $4,794 monthly.

Qualifications

• Must demonstrate a high degree of initiative and organization.
• Ability to handle confidential/sensitive information.
• Excellent verbal and written communication skills.

Responsibilities

• Provide direct administrative support to the Licensing and Certification Division.
• Handle time-sensitive correspondence and maintain tracking systems.
• Deliver documents to other offices within the Department.

Skills

Communication

Organization

Initiative

Education

High school diploma or equivalent

Job description

Join to apply for the Support Staff role at California Department of Health Care Services

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Join to apply for the Support Staff role at California Department of Health Care Services

California Department of Health Care Services provided pay range

This range is provided by California Department of Health Care Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Description And Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

Under the general supervision from the Staff Services Manager II, the Office Technician (OT) provides direct administrative support to the Licensing and Certification Division (LCD) and the Complaints Section (CS). The incumbent is expected to perform the difficult and sensitive clerical assignments within CS and/or LCD. This will include time sensitive intra and inter-Departmental correspondence for the Division and maintenance of any Section developed tracking systems or databases in the form of data entry for developed work products and to deliver documents to other offices within the Department. The incumbent is required to consistently demonstrate a high degree of initiative, independence, and organization in performing the assigned tasks. Good judgment, ability to handle confidential/sensitive information and the ability to communicate effectively are of primary importance. The incumbent’s work should rarely require revision.

Have questions and/or need assistance? Contact [e-mail] , we are here to help walk you through the state hiring process!

You will find additional information about the job in the Duty Statement .

Working Conditions

This position is office-based and not eligible for telework.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• OFFICE TECHNICIAN (TYPING)
  
  

Additional Documents

• Job Application Package Checklist
• Duty Statement
  
  

Position Details

Job Code #:

JC-486709

Position #(s):

808-956-1139-XXX

Working Title:

Support Staff

Classification:

OFFICE TECHNICIAN (TYPING)

$3,829.00 - $4,794.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

In Office

Job Type:

Permanent, Full Time

Department Information

DHCS’ purpose is to provide equitable access to quality health care leading to a healthy California for all. DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity. Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom .

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
  
  

Simple Application Steps

If you are interested in this position, please complete the following simple steps:

• Review the education and experience minimum qualifications (MQ’s) of the Office Technician - CalHR (See the Minimum Requirements section above.)
• Complete the state application by clicking “Apply Now” above. See below for detailed application instructions.
• Submit your application package with all required documents, which include the supplemental application -see the "Required Application Package Documents" section below.
• Once you have applied, take the Office Technician exam at this site: Office Technician-CalHR
  
  

If using education to meet classification MQ pattern:

Education : If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.

Applicants must include a Supplemental Application (SA) for this recruitment. The SA is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience qualify them for the position. The SA serves as documentation of the applicant’s ability to present information clearly and provide DHCS with additional information about their experience and qualifications concisely in writing. DHCS may not consider applicants who fail to provide an SA with their application. Resumes do not take the place of the SA. The SA must be no more than two pages in length, doublespaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner.

• Describe your specific experience in handling a heavy workload with competing priorities, and the steps you take to ensure deadlines are met.
  
  

Candidates who do not complete and submit an SA may not be considered for this position.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/14/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services

Mailing

Attn: JC 486709

M.S. 1300

P.O. Box 997411

Sacramento , CA 95899-7411

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services

Drop-Off

JC 486709

1501 Capitol Avenue, Suite 71.1501

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Supplemental Application - Refer to the Supplemental Application Section for instructions.
  
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to multi-task
• Exercise a high degree of initiative
• Excellent customer service skills
• Excellent attention to detail
• Experience working collaboratively with direct supervisor
  
  

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)
  
  

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts
  
  

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary .

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link.

This survey is not required to be considered for this position.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:

MICHELE LABER

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Telework Information

This position is not eligible for telework.

Additional Information

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

All information on the Employment Application (STD 678) must be completed. Applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Resumes or other documents may not be substituted for the Employment Application (STD 678).

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at [e-mail] For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at [phone] or [e-mail]

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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