Staff Service Designer (UX/UI Designer III) :26-03043

Akraya; Mountain View (CA); On-site; USD 117,000 - 123,000; Full time

Job summary

Akraya, Inc. seeks a seasoned Service Designer to lead the strategic vision for workforce management initiatives, elevating them into a premier Administrative Services Organization. You will tackle complex, end-to-end service experiences, bringing clarity to ambiguity and influencing company-wide roadmaps.

The objective is to deliver a more integrated, valuable, and efficient experience for both customers and internal teams across the organization.

Qualifications

• Proven ability to navigate ambiguity and influence without authority.
• Mastery of service design and systems thinking methodologies.
• Demonstrated experience prompting and using AI tools.

Responsibilities

• Define strategic direction for complex service experiences.
• Lead planning and execution of comprehensive service design projects.
• Cultivate strong relationships with cross-functional partners.
• Develop and visualize coherent service strategies.
• Facilitate workshops to drive innovation and problem-solving.

Skills

Service design methodologies

Systems thinking

AI tool prompting

Workshop facilitation

Cross-functional collaboration

Job description

Primary Skills: Service design methodologies (advanced), Systems thinking (advanced), AI tool prompting (advanced), Workshop facilitation (advanced), Cross-functional collaboration (advanced)

Location:MTV/San Diego CA((#LI-Hybrid)

Contract:w2

Duration: 6 months

Pay Range:$85-$89 per hour on W2

Job Summary:

This role seeks a seasoned Service Designer to lead the strategic vision for workforce management initiatives, aiming to elevate them into a premier Administrative Services Organization. You will tackle complex, end-to-end service experiences, bringing clarity to ambiguity and influencing company-wide roadmaps. The objective is to deliver a more integrated, valuable, and efficient experience for both customers and internal teams.

Key Responsibilities:

• Define strategic direction for complex service experiences.
• Lead planning and execution of comprehensive service design projects.
• Cultivate strong relationships with cross-functional partners.
• Develop and visualize coherent service strategies.
• Facilitate workshops to drive innovation and problem-solving.

Must-Have Skills:

• Proven ability to navigate ambiguity and influence without authority.
• Mastery of service design and systems thinking methodologies.
• Demonstrated experience prompting and using AI tools.

Domain / Industry Experience:

Experience within a complex, matrixed organization, ideally with a focus on Human Capital Management products or administrative services.