Service Designer III: 26-02844

Akraya, Inc.; San Diego (CA); On-site; USD 90,000 - 96,000; Full time

Job summary

Akraya, Inc. is seeking a Service Design Lead to own the full lifecycle of service design initiatives in a hybrid San Diego environment. You will envision and articulate compelling customer experiences aligned with business goals and drive stakeholder buy-in.

The role requires balancing multiple priorities, guiding diverse teams, and delivering strategic outcomes in a technology-driven setting. This is a 5‑month W2 contract in sunny San Diego, with a pay range of $65-$70 per hour.

Qualifications

• Champion customer-centric decision-making.
• Demonstrate strong analytical and strategic thinking capabilities.
• Possess excellent communication and presentation skills.
• Experience designing and optimizing complex, multi-stakeholder service offerings within a technology-driven industry.

Responsibilities

• Lead the end-to-end planning and execution of service design projects.
• Develop and present innovative customer experience strategies using prototypes.
• Facilitate collaboration and alignment among product, design, research, and operations teams.
• Articulate service visions to drive organizational understanding and buy-in.
• Proactively identify and manage project risks and dependencies.

Skills

Service Design Methodologies

Prototyping

Stakeholder Management

Project Planning

Cross-functional Collaboration

Job description

Primary Skills: Service Design Methodologies (advanced), Prototyping (advanced), Stakeholder Management (advanced), Project Planning (advanced), Cross-functional Collaboration (advanced)

Contract Type: W2 Duration: 5 Months Location: San Diego, CA (#LI-Hybrid) Pay Range: $65-$70/hr #LP

Job Summary

This role is responsible for leading the entire lifecycle of service design initiatives, from initial concept and planning through to successful delivery. You will be instrumental in envisioning and articulating compelling customer experiences that align with business objectives and inspire stakeholders. The ideal candidate thrives in complex environments, adeptly balancing multiple priorities and fostering consensus across diverse teams to achieve strategic goals.

Key Responsibilities

• Lead the end-to-end planning and execution of service design projects.
• Develop and present innovative customer experience strategies using prototypes.
• Facilitate collaboration and alignment among product, design, research, and operations teams.
• Articulate service visions to drive organizational understanding and buy-in.
• Proactively identify and manage project risks and dependencies.

Must-Have Skills

• Champion customer-centric decision-making.
• Demonstrate strong analytical and strategic thinking capabilities.
• Possess excellent communication and presentation skills.

Industry Experience

This role requires experience in designing and optimizing complex, multi-stakeholder service offerings within a technology-driven industry.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!