Senior Service Designer 239148

Medix™; New York (NY); Hybrid; USD 113,652 - 161,868; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid Time Off (PTO)

Job summary

An established industry player is seeking a dynamic Sr Service Designer with a wealth of experience in human-centered design and service design. This role involves facilitating stakeholder collaboration, supporting customer experience strategies, and developing innovative frameworks for service design. With a focus on healthcare, the position offers a unique opportunity to impact clinical and non-clinical programs, enhancing the overall patient experience. If you are passionate about creating meaningful solutions and have extensive expertise in interaction design, this contract position could be the perfect fit for you.

Qualifications

• 15+ years as interaction designer with a focus on service design.
• Healthcare experience, ideally in a health plan.

Responsibilities

• Facilitate stakeholder groups across clinical and non-clinical areas.
• Support CX strategy and develop long-term experience vision.

Skills

Human-centered design

Service design

Qualitative research

Interaction design

Data interpretation

Job description

Job Title: Sr Service Designer

Contract Duration: 6+ months

Compensation: $100/hr W2

Location: Onsite workshops/relationship building 1x per week

Start Date: ASAP

At Medix, we are dedicated to creating opportunities for talent in Information Technology. Our dedicated recruiters offer a personalized service to make sure we truly understand your employment needs. Partner with Medix, and you will experience the multiple benefits our company has to offer. We will hold a personal consultation with you to understand your skills and aspirations! Our placement services provide flexibility to accommodate your schedule and needs. We offer competitive compensation packages including full health, dental and vision insurance, 401k and PTO.

One of Medix's healthcare insurance clients is hiring for a Sr Service Designer. It is a long-term contract with the opportunity to extend.

Responsibilities:

• Facilitate multiple stakeholder groups across clinical and non-clinical areas of expertise including population health experts, government product managers, clinical and customer service functions etc.
• Support the CX strategy process to develop a long-term experience vision.
• Support in the identification of new skillsets required for a strategic design group and to bridge CX strategy to digital groups.
• Develop/select frameworks to establish new ways of working (Human-centered design, service design) for the organization.
• Lead the service design of specific, ringfenced clinical and non-clinical programs, such as maternal health and caregiver solutions (subject to change).
• Collaborate with CX insights team to develop deeper insights, primarily through qualitative research.

What we are looking for:

• 15+ years as interaction designer (human-centered design) with focus on service design.
• Healthcare experience, ideally in a health plan.
• Hands-on creation of design artifacts.
• Ability to read and interpret quantitative member data to extract actionable insights.
• Experience in defining design requirements across touchpoints from digital platforms to human service interactions (e.g. call center, in person).

Seniority level:

Mid-Senior level

Employment type:

Temporary

Job function:

Health Care Provider and Information Technology

Industries:

Hospitals and Health Care and Information Services