Staff SD-WAN Support Engineer — Complex Networking

Palo Alto Networks; Plano (TX); On-site; USD 117,000 - 189,200; Full time

Job summary

Palo Alto Networks is seeking a Staff Technical Support Engineer in Plano, Texas. This role involves troubleshooting and resolving complex issues related to Prisma SD-WAN deployments, requiring strong analytical skills and hands-on troubleshooting. Responsibilities include providing post-sales technical support, driving high-impact customer issues to resolution, and collaborating closely with Product and Engineering teams. Candidates should have over 8 years of technical support experience with solid knowledge of networking concepts. The position offers a competitive salary range of $117,000.00 - $189,200.00 per year.

Qualifications

• 8+ years of experience in technical support or network engineering.
• Solid understanding of networking concepts, routing, and VPN technologies.
• Experience troubleshooting real-world network issues.

Responsibilities

• Provide post-sales technical support for Prisma SD-WAN.
• Own and drive complex customer issues until resolution.
• Troubleshoot networking issues across SD-WAN environments.

Skills

Technical support experience

Network engineering

Routing (BGP/OSPF)

VPN technologies (IPsec)

Packet captures

Customer-facing experience

Job description

Palo Alto Networks is seeking a Staff Technical Support Engineer in Plano, Texas. This role involves troubleshooting and resolving complex issues related to Prisma SD-WAN deployments, requiring strong analytical skills and hands-on troubleshooting. Responsibilities include providing post-sales technical support, driving high-impact customer issues to resolution, and collaborating closely with Product and Engineering teams. Candidates should have over 8 years of technical support experience with solid knowledge of networking concepts. The position offers a competitive salary range of $117,000.00 - $189,200.00 per year.