Staff Relations Manager

Jobtailor; Massachusetts; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Amgen is seeking an experienced Employee Relations professional to guide managers and staff within its Operations function. The role blends on-site collaboration with a hybrid schedule, requiring regular presence three days per week and strong partnership with HR, Compliance, Legal, and Centers of Excellence.

You will investigate concerns, advise on performance and discipline, and support accommodations while protecting company values and upholding employment laws across the site in

Qualifications

• 4+ years of Employee Relations experience
• Experience advising on performance management and discipline
• Knowledge of employment laws and ER practices
• Experience conducting internal HR investigations
• Ability to learn and apply company policies and procedures

Responsibilities

• Provide ER guidance and support to managers and staff
• Maintain a hybrid schedule with on-site presence
• Partner with HR leaders, Compliance, Legal, and other HR groups
• Investigate potential HR policy violations impartially
• Advise on performance, discipline, and accommodations
• Prepare investigation summaries and documentation
• Track cases in the case management system
• Support process improvements and ER best practices
• Collaborate with Occupational Health and Benefits as needed

Skills

Employee relations

Policy interpretation

Discretion & confidentiality

Investigations

Performance management

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High School diploma/GED

Tools

Microsoft Office

Teams

Workday

ER case management systems

Job description

Responsibilities

• Providing expert employee relations (ER) guidance and support to managers and staff in Amgen’s Operations function
• Work a hybrid schedule with a regular on-site presence a minimum of 3 days per week
• Partner with regional HR Leaders, Business Managers, Compliance, Legal, and other HR Centers of Excellence
• Protect Amgen values and investigate potential violations of HR policies
• Provide practical advice and guidance on performance and behaviors management, discipline, involuntary terminations, and workplace accommodations
• Conduct and document thorough, impartial, and timely HR investigations
• Prepare clear, concise investigation summaries and supporting documentation
• Partner with Occupational Health, Benefits, and staff to analyze and respond to reasonable accommodations
• Track and update cases in the company’s case management system
• Assist in implementing process improvements, training, and ER best practices

Requirements

• Doctorate degree OR Master’s degree and 2 years of Staff Relations experience OR Bachelor’s degree and 4 years of Staff Relations experience OR Associate’s degree and 8 years of Staff Relations experience OR High School diploma/GED and 10 years of Staff Relations experience
• Strong Human Resources background with 4+ years of experience in Employee Relations
• Experience advising on performance management, discipline, and involuntary terminations of employment
• Knowledge and experience of employment laws and ER practices
• Experience conducting internal HR investigations
• Ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of duties
• Strong judgment, discretion, and professionalism in handling complex and confidential matters
• Proficient in Microsoft Office tools, Teams, Workday, and ER case management systems
• Flexible working hours due to needs of manufacturing shifts