Staff Quality & Reliability Engineer

DIVERGENT; Long Beach (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Divergent is building the new industrial age. As Staff Quality & Reliability Engineer, you will lead the resolution of Divergent’s complex and systemic machine reliability challenges across the additive manufacturing fleet.

You will drive issues from escalation through root cause, engineering solution, and validated closure, while ensuring recurring failures are translated into durable technical improvements.

Qualifications

• Screen, triage, group, organize, and support prioritization of engineering escalations based on fleet impact, recurrence, severity, and business need.
• Determine the appropriate engineering ownership and engage the required SMEs across Hardware, Automation & Controls, Materials & Processes, MDE, Software, and Supplier Quality.
• Drive clarity in ownership, priority, status, and next actions for open reliability issues.
• Ensure escalations move quickly from identification to actionable investigation.
• Drive and support coordination of complex cross-functional RCCAs for recurring, systemic, and machine-level failures.
• Cultivate a problem-solving culture that looks beyond symptoms to identify true root cause.
• Challenge assumptions, identify evidence gaps, and ensure conclusions are data-supported.

Responsibilities

• Coordinate with SMEs to develop engineering solutions and drive actions through completion.
• Provide guidance and support evidence generation to demonstrate that a corrective action resolves the issue.
• Ensure technical debt is closed by identifying root cause, developing solutions, and validating effectiveness.
• Track aging and closure of engineering actions.
• Inform future product design by contributing to standards and requirements based on reliability learnings.

Job description

Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble advanced systems for some of the world’s most demanding industries. Our integrated engineering and manufacturing platform transforms complex designs into production-ready solutions, helping customers move faster, build smarter, and deliver critical systems when they matter most. Divergent is a qualified Tier 1 supplier to global automotive OEMs and supports leading U.S. aerospace and defense companies.

Join us and help push the boundaries of what can be built.

Purpose

As Staff Quality & Reliability Engineer, you will lead the resolution of Divergent’s complex and systemic machine reliability challenges across the additive manufacturing fleet. You will drive issues from escalation through root cause, engineering solution, and validated closure, while ensuring recurring failures are translated into durable technical improvements.

This role operates across Machine Development, Product Support Engineering, Service, Production, and engineering SMEs to convert fleet experience into stronger design requirements, engineering standards, validation strategies, and future machine capabilities. The Staff, Quality & Reliability Engineer combines deep technical problem solving with systems thinking, cross-functional leadership, and the ability to drive reliability improvements throughout the product lifecycle.

The Role

Own Reliability Issue Intake, Triage, & Prioritization

• Screen, triage, group, organize, and support prioritization of engineering escalations based on fleet impact, recurrence, severity, and business need.
• Determine the appropriate engineering ownership and engage the required SMEs across Hardware, Automation & Controls, Materials & Processes, MDE, Software, and Supplier Quality.
• Drive clarity in clear ownership, priority, status, and next actions for open reliability issues.
• Ensure engineering escalations move quickly from identification to actionable investigation.
• Drive and support coordination of complex and cross-functional RCCAs for recurring, systemic, and machine-level failures.
• Cultivate a problem-solving culture that looks beyond symptoms to identify and understand true root cause.
• Challenge assumptions, identify gaps in evidence, and ensure technical conclusions are supported by data.

Drive Engineering Issues Through Validated Closure

• Coordinate with SMEs to develop engineering solutions and drive actions through completion.
• Provide guidance and support evidence generation to demonstrate that a corrective action sufficiently resolves the issue.
• Ensure technical debt is closed by ensuring the identification of root cause, the development of engineering solutions, and the validation that solutions correct the issue.
• Track aging and closure of engineering actions.

Inform Future Product Design

• Support the generation of engineering standards and requirements generation throughout the product lifecycle informed by reliability learnings

Technical Leadership & Engineering Excellence