Senior Staff Engineer, Customer Quality

QUALCOMM, Inc.; San Diego (CA); On-site; USD 170,000 - 255,000; Full time

Job summary

Qualcomm Technologies, Inc. in San Diego, CA seeks a Customer Quality Engineer to establish a close relationship with data center customers and drive quality resolutions.

You will be the voice of the customer to internal teams, leading quality communications and coordinating problem-solving efforts. The role emphasizes cross-functional collaboration across hardware engineering groups, interface with customers and partners on-site, and delivering containment and corrective action plans to ensure

Qualifications

• Bachelor's degree in CS/EE/Engineering or related field with 6+ years hardware engineering experience
• Master's degree with 5+ years hardware engineering experience
• PhD with 4+ years hardware engineering experience

Responsibilities

• Lead conference calls and face-to-face meetings with Customers related to quality
• Track Customer quality metrics with regular reporting to the customer and internal management
• Coordinate and participate in Customer audits
• Assimilate communicated technical details and formulate responses to customers with quality and customer goals in mind
• Interface with Customers, Integrators and Partners onsite to support problem solving
• Craft customer presentations covering containment, root cause, risk assessments, corrective actions and recovery plans
• Work cross-functionally to assess product risk and drive continuous improvement

Skills

Customer communications

Cross-functional collaboration

Problem solving

Technical leadership

Auditing coordination

Education

Bachelor's degree in CS/EE/Engineering

Master's degree in CS/EE/Engineering

PhD in CS/EE/Engineering

Job description

Company:

Qualcomm Technologies, Inc.

Job Area:

Engineering Group, Engineering Group > Hardware Engineering

General Summary:

Job Description

As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all.

As a Qualcomm Customer Quality Engineer, you will establish a close relationship with our data center customers, lead all quality communications with them, internally drive resolutions for their reported problems and be the voice of the customer to the internal teams.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering or related work experience.
• OR
• Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 5+ years of Hardware Engineering or related work experience.
• OR
• PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.

Preferred Qualifications:

• Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.
• 10+ years of relevant hardware engineering experience, including digital SoCs, PMICs, RF, other semiconductor devices, process, packaging, and system-level debugging.
• 4+ years technical and business customer communications
• 2+ years of experience dealing with suppliers in driving issues resolutions
• 2+ year in a technical leadership role with or without direct reports.

Principal Duties and Responsibilities:

• Lead conference calls and F2F meetings with Customers related to quality
• Track Customer quality metrics with regular reporting to the customer and internal management
• Coordinate and participate in Customer audits
• Assimilate communicated technical details:
  • (a) Understand the critical elements of the issue and provide direction to the working team
  • (b) Assess the results from various technical activities and formulate responses to customers with quality and customer goals in mind
• Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
• Craft customer presentations covering containment, root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
• Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction

Level of Responsibility:

• Works independently with minimal supervision.
• Provides supervision/guidance to other team members.
• Decision-making is significant in nature and affects work beyond immediate work group.
• Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc.
• Influence key organizational decisions.

Qualcomm is an equal opportunity employer.

If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [e-mail] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range and Other Compensation & Benefits:

$169,800.00 - $254,600.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play.