Staff Program Manager

onetrust; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

OneTrust is seeking a Staff Program Manager within the R&D Customer Engineering organization to lead strategic customer engagements in the Design Partner Program. You will drive executive relationships, align objectives with product strategy, and guide multi-disciplinary teams to deliver measurable customer outcomes.

You will synthesize customer feedback, influence roadmap priorities, and ensure value realization through success plans and governance.

Qualifications

• Own executive relationships across strategic Design Partner customers.
• Align business objectives, product strategy, and technical execution for measurable outcomes.
• Facilitate executive reviews, success planning, milestone governance, and strategic alignment.
• Serve as trusted advisor for product adoption, transformation initiatives and customer success.
• Translate customer feedback into actionable insights for roadmap influence.

Responsibilities

• Build customer success plans focused on adoption, impact, efficiency, and risk reduction.
• Measure value through executive reviews and outcome tracking; identify barriers to adoption.
• Coordinate cross-functional remediation and drive satisfaction, retention, and expansion.

Skills

Executive relationship management

Cross-functional leadership

Product strategy alignment

Customer success

Strategic program management

Job description

Strength in Trust

OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down-it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™ unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

We are looking for a Staff Program Manager to join our R&D Customer Engineering organization and lead strategic customer engagements within the Design Partner Program. This is a highly visible, customer-facing leadership role responsible for accelerating customer value, improving product quality, influencing product strategy, and driving measurable business outcomes across OneTrust's most strategic accounts.

Your Mission

Lead Strategic Customer Partnerships

Own executive relationships across a portfolio of strategic Design Partner customers. Align business objectives, product strategy, and technical execution to deliver measurable customer outcomes. Facilitate executive reviews, success planning, milestone governance, and strategic alignment. Serve as the trusted advisor for product adoption, transformation initiatives, and customer success.

Drive Customer Outcomes and Business Value

Build customer success plans focused on adoption, business impact, operational efficiency, and risk reduction. Measure and communicate value realization through executive-ready business reviews and outcome tracking. Identify barriers to adoption and coordinate cross-functional remediation plans. Drive improvements in customer satisfaction, retention, expansion opportunities, and product utilization.

Be the Voice of the Customer

Synthesize customer feedback, product gaps, adoption challenges, escalations, and enhancement requests into actionable insights. Partner with Product Management and Engineering to influence roadmap priorities and investment decisions. Translate customer pain points into strategic recommendations backed by business impact and customer evidence. Establish closed-loop feedback mechanisms to ensure customer concerns lead to measurable product improvements.

Drive Program Execution

Own engagement plans, customer milestones, risks, dependencies, and success metrics. Coordinate execution across Product, Engineering, Architecture, Customer Success, Support, and GTM teams. Facilitate escalation management, executive decision‑making, and cross‑functional alignment. Ensure customer commitments are delivered with predictability, accountability, and measurable outcomes.

Lead Product Innovation Through Design Partners

Partner with strategic customers to validate emerging capabilities, influence product direction, and evaluate pre-release functionality. Identify opportunities to improve product‑market fit, customer experience, and platform scalability. Help shape future product investments through structured customer discovery and use‑case analysis. Serve as a bridge between customer needs and long‑term product strategy.

Leverage AI to Scale Customer Impact

Use modern AI technologies to accelerate knowledge discovery, customer intelligence, program operations, and stakeholder engagement. Identify opportunities to apply AI‑powered workflows that improve customer adoption, productivity, and operational efficiency. Champion responsible and practical use of AI across customer journeys and internal processes. Partner with AI‑focused initiatives across Product, Engineering, and Customer Success organizations.

You Are

A strategic operator who can engage equally well with executives, product leaders, architects, and engineers.

Obsessed with customer outcomes and passionate about helping customers realize business value.

Skilled at