Staff Product Manager, Buyer & Seller Support Platform

Etsy; New York (NY); Híbrido; USD 195.000 - 263.000; Tempo integral

Benefícios oferecidos por esta vaga

Equity package

Annual performance bonus

Competitive benefits

Resumo da vaga

Etsy is seeking a passionate product manager to help us improve the support Etsy provides to buyers and sellers. You would drive improving support resolution at scale and ensure customers feel Etsy has their back when things go wrong.

This is a full-time role reporting to the Director of Product. You will lead a cross-functional squad with engineering, design, research, analytics, and product marketing to deliver scalable, user-friendly solutions.

Qualificações

• Proven experience leading complex user-facing product initiatives.
• Ability to balance speed with stakeholder perspectives.
• Comfort solving ambiguous customer problems.
• Experience using qualitative and quantitative data for decisions.
• Ability to communicate trade-offs and risks to leadership.
• AI agent and/or customer support experience is a strong plus.

Responsabilidades

• Lead squad's product vision, strategy, development, and execution.
• Collaborate with design and engineering to build scalable, user-friendly products.
• Incorporate user research, market analysis, and feedback into requirements.
• Prioritize roadmap through iterative testing and experimentation.

Conhecimentos

Product strategy

Cross-functional collaboration

Customer problem solving

Data-driven decisions

Stakeholder communication

AI / customer support experience

Descrição da vaga

Etsy is seeking a passionate product manager to help us improve the support Etsy provides to buyers and sellers. You would drive improving support resolution at scale and ensure customers feel Etsy has their back when things go wrong.

This is a full-time role reporting to the Director of Product. You will lead a cross-functional squad with engineering, design, research, analytics, and product marketing to deliver scalable, user-friendly solutions.