Product Manager, Customer Support & Experience (Remote)

Etsy, Inc.; New York (NY); Hybrid; USD 195,000 - 263,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Competitive benefits

Job summary

Etsy, Inc. is seeking a talented product manager to improve the support experience for buyers and sellers. You will drive scalable solutions that help customers get what they want, while ensuring Etsy backs them when issues arise.

This full-time role reports to the Director of Product and collaborates with engineering, design, analytics, and product marketing to deliver impactful, scalable products for a large community of buyers and sellers.

Qualifications

• Proven experience leading complex user-facing product initiatives.
• Demonstrated track record of collaborating to balance speed and multiple perspectives.
• Experience using qualitative and quantitative data to drive product decisions.

Responsibilities

• Lead all aspects of the squad’s product vision, strategy, development, and execution.
• Collaborate with design, engineering, and business partners to build scalable, user-friendly products for buyers and sellers.
• Integrate user research, market analysis, and customer feedback into product requirements.
• Prioritize product roadmap through iteration, research, analysis, and experimentation.
• Oversee expansion of support tools to improve resolution at scale while maintaining customer trust.

Job description

Etsy, Inc. is seeking a talented product manager to improve the support experience for buyers and sellers. You will drive scalable solutions that help customers get what they want, while ensuring Etsy backs them when issues arise.

This full-time role reports to the Director of Product and collaborates with engineering, design, analytics, and product marketing to deliver impactful, scalable products for a large community of buyers and sellers.