Staff Product Manager, AI Conversational Platform

Stripe; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Stripe seeks a Product Manager for Support Experience to build the platform that powers Stripe’s user-facing AI agent, enabling conversations across Stripe’s product suite. You will create rapid AI-powered feedback loops and scalable primitives to support internal, external, and third-party AI experiences within merchant dashboards and consumer apps.

You will lead with user-centric focus, strong technical background, and experience delivering multi-year visions for large-scale products,

Qualifications

• Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new.
• 12+ years of experience as a Product Manager
• Deep user empathy and a high bar for user experience
• Experience developing a multi-year vision, strategy and roadmap for large-scale products
• Experience leading cross-team initiatives from ideation to execution
• Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
• Strong written and verbal communication skills

Responsibilities

• Create the home for product teams to safely build out, understand and improve their conversational experiences.
• Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
• Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
• Integrate human and AI conversations in the platform so that teams can understand and manage both.
• Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and third-party use cases.
• Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer.
• Partner with the Conversation UX team to unlock novel capabilities for the AI agent.

Skills

User-focused

Ambiguity tolerance

Technical skills

Product management

Cross-team leadership

CS background

Job description

Stripe seeks a Product Manager for Support Experience to build the platform that powers Stripe’s user-facing AI agent, enabling conversations across Stripe’s product suite. You will create rapid AI-powered feedback loops and scalable primitives to support internal, external, and third-party AI experiences within merchant dashboards and consumer apps.

You will lead with user-centric focus, strong technical background, and experience delivering multi-year visions for large-scale products,